Originally Posted by
larrylaffer
I just had a terrible experience on CX flight from CDG. I would like to draw it to their attention but what is the customer service attitude of CX to these complaints? Do they get taken seriously?
I wrote to CS by snail mail and got a reply within a month. I had tried to fax but the fax transmission kept failing. You will get the standard apologies and explanation which was fine for me as I didn't expect anything else. Aside, the last time I complained to SQ, they sent me a complementary leather wallet.
On my next flight in June, I hope that they would do better.