How responsive are CX?
 

I just had a terrible experience on CX flight from CDG. I would like to draw it to their attention but what is the customer service attitude of CX to these complaints? Do they get taken seriously?

I won't comment on the airline's customer service attitudes but you can submit your feedback via the website:

http://www.cathaypacific.com/cpa/en_...tomerrelations

What happened?

I wrote to CS by snail mail and got a reply within a month. I had tried to fax but the fax transmission kept failing. You will get the standard apologies and explanation which was fine for me as I didn't expect anything else. Aside, the last time I complained to SQ, they sent me a complementary leather wallet.

On my next flight in June, I hope that they would do better.

It would be interesting to hear what kind of difficulties or problems the posters encountered. The two times I had some issues with CX/KA I complained on the spot and in the end we found a good solution on both occasions.

I fly regularly between HKG and CDG. For some reasons, the flights ex CDG are always very bad (Staff attitude, meal...).
Anyway I sent them a letter once and got a reply within a month. I was surprised to receive a letter addressing each of the point I highlighted in my letter.

My buddy just got screwed on a HKG-LAX flight this afternoon... out of control kids/parents and FA's unwillingness to ask the kids/parents to calm down, bad food, etc. I just got off CX880 and the food was pretty nasty too. Pasta tasted like glue and AVOD was not fully functional... He'll send a complaint in and we'll see what happens.

CX customer service will address each point you raised and apologize.

Just wondering ...after noting your complaint, would CX make amends on your next flight with them?

We'll see what happens!!! I heard that the conversation w/ the FA went something like... "If you don't tell the parents to calm their kid down, please let me off the plane." (aircraft was taxiing)