What is wrong with CX site?
Oct 3, 2007 | 7:21 am
#1
Original Poster
Join Date: Dec 2002
Location: Hong Kong
Posts: 2,184
What is wrong with CX site?
Trying to redeem some business class tix for Beijing in early Aug 08. The CX sites says all CX flights full but lots of availability on KA, all flights, all days. So I tried to redeem 3 tickets. Once I click on the button it says there is a system error.
So I call the hotline and they say all flights full.
What is going on?
So I call the hotline and they say all flights full.
What is going on?
Oct 3, 2007 | 8:23 am
#2
Suspended
Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,952
Trying to redeem some business class tix for Beijing in early Aug 08. The CX sites says all CX flights full but lots of availability on KA, all flights, all days. So I tried to redeem 3 tickets. Once I click on the button it says there is a system error.
So I call the hotline and they say all flights full.
What is going on?
So I call the hotline and they say all flights full.
What is going on?
Oct 3, 2007 | 8:39 am
#3
Suspended
Join Date: Jun 2002
Location: Hong Kong
Programs: None any more
Posts: 11,017
There's a problem with China flights. I had a similar problem with revenue bookings to Shanghai a few days ago on the KA front-end. Always giving me availability and then giving an error after I'd gone through all the hassle of entering the details.
The e-service centre managed to sort it all out for me, but it took about 45 minutes on the phone while they tried to get the systems to sell me some tickets! I recommend giving them a call - they are always excellent in my experience.
The e-service centre managed to sort it all out for me, but it took about 45 minutes on the phone while they tried to get the systems to sell me some tickets! I recommend giving them a call - they are always excellent in my experience.
Oct 3, 2007 | 7:05 pm
#5
Suspended
Join Date: Jun 2002
Location: Hong Kong
Programs: None any more
Posts: 11,017