Award waitlists don't automatically clear
Jul 2, 2007 | 4:13 pm
#1
Original Poster
Join Date: Jun 2006
Location: Hong Kong
Programs: No longer Diamond and missing the good old days of CX
Posts: 1,521
Award waitlists don't automatically clear
So I have been waitlisting this upgrade award since last month. Today I logged on to use the CX.com award availability tool. I saw availability for the flight that I originially waitlisted, but when I opened up "Retrieve your booking". The segment was still showing up as "On Request". I called up MPO to ask them to clear the upgrade.
Is this a bug in CX's system?
Is this a bug in CX's system?
Jul 2, 2007 | 7:30 pm
#3
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,797
Sometimes when I have seen availability online, and then called MPO to get the upgrade, they don't see it. They tell me if I proceeded to get the upgrade online it would fail at a later stage.
Mar 13, 2013 | 6:22 am
#5
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 22,137
Mar 13, 2013 | 7:17 am
#6
Suspended
Join Date: Dec 2012
Posts: 2,377
