Ticket number
May 15, 2007 | 1:31 am
#1
Original Poster
Join Date: Mar 2006
Location: BCN
Programs: IHG, M&M, FB, Avios, ALL, etc.
Posts: 934
Ticket number
I've been claiming Iberia Plus points for a HKG-TPE flight I took a few weeks ago, and Iberia is requesting the ticket number (a bit stupid, since it was a round trip and they have already credited the points for the TPE-HKG segment).
Anyway, I sent them a copy of the booking confirmation and highlighted its number (J2VXX), but they insist that they want the TICKET number. I e-mailed Cathay some days ago and still no reply. Is there an easier way to get it? Or is it printed on the confirmation, boarding passes, etc? I haven't been able to find it.
Thanks.
Anyway, I sent them a copy of the booking confirmation and highlighted its number (J2VXX), but they insist that they want the TICKET number. I e-mailed Cathay some days ago and still no reply. Is there an easier way to get it? Or is it printed on the confirmation, boarding passes, etc? I haven't been able to find it.
Thanks.
May 15, 2007 | 1:55 am
#2
Suspended
Join Date: Jun 2002
Location: Hong Kong
Programs: None any more
Posts: 11,017
This is a shortcoming of Cathay's system - if you book a revenue ticket on their website none of the confirmation emails shows the ticket number (which starts 160...). If you book through their phone reservations line then the email confirmation you receive does include the ticket number. I have often worried about this, although so far I have not had a problem.
The place the ticket number does sometimes appear for tickets booked on the website is on your credit card statement where it will say "Cathay Pacific Airways 160xxxxxxxxxx". If it shows 160+10digits then that is the ticket number.
The place the ticket number does sometimes appear for tickets booked on the website is on your credit card statement where it will say "Cathay Pacific Airways 160xxxxxxxxxx". If it shows 160+10digits then that is the ticket number.
May 16, 2007 | 12:30 am
#3
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Join Date: Mar 2006
Location: BCN
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Posts: 934
Bingo!! You saved my day. Thanks so much, christep!
May 16, 2007 | 4:18 am
#4
FlyerTalk Evangelist
Join Date: May 2000
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With the ticket number, you might be asked to send a copy of the ticket as IB might want to see the fare basis you are on. If that happens, go back to CX and ask them to retrieve a copy of your ticket based on your ticket number and somehow send it to you.
May 17, 2007 | 2:52 am
#5
Original Poster
Join Date: Mar 2006
Location: BCN
Programs: IHG, M&M, FB, Avios, ALL, etc.
Posts: 934
Thank you!