Contacting CX Holidays by telephone - impossible?
Apr 28, 2008, 8:41 am
#16
Join Date: Feb 2005
Posts: 7,156
Update
CX Holidays/Dragonair Holidays have finally begun posting availabilities and prices for departures after April 30, 2008 last week.
For those who are interested in "Private Tours" to China, you will be disappointed as selections have been greatly reduced. Not sure if additional tours may be added later.
For those who are interested in "Private Tours" to China, you will be disappointed as selections have been greatly reduced. Not sure if additional tours may be added later.
Apr 28, 2008, 9:52 am
#17
Join Date: Jun 2004
Programs: CX Marco Polo
Posts: 45
Getting thru to CX holidays
Well 2 weeks ago, I had my secretary on the phone trying to get thru to CX holidays.
She called and didn't put any marco polo number in. She waited for an hour and hung up, and told me they weren't answering. I rang them, put in my diamond card number, and I was connected to an operator within 5 seconds!
It seems they are aware of the slow service and fast track MPO diamond card members. This is obviously done at the expense of the waiting public.
My advice to you is to find out (maybe ask a family, friend or colleauge) to ring them for you and get them on the phone line with their diamond card number.
She called and didn't put any marco polo number in. She waited for an hour and hung up, and told me they weren't answering. I rang them, put in my diamond card number, and I was connected to an operator within 5 seconds!
It seems they are aware of the slow service and fast track MPO diamond card members. This is obviously done at the expense of the waiting public.
My advice to you is to find out (maybe ask a family, friend or colleauge) to ring them for you and get them on the phone line with their diamond card number.
Apr 28, 2008, 10:55 am
#18
Join Date: Nov 2006
Programs: MPC,CA,MU,AF
Posts: 8,171
Well 2 weeks ago, I had my secretary on the phone trying to get thru to CX holidays.
She called and didn't put any marco polo number in. She waited for an hour and hung up, and told me they weren't answering. I rang them, put in my diamond card number, and I was connected to an operator within 5 seconds!
It seems they are aware of the slow service and fast track MPO diamond card members. This is obviously done at the expense of the waiting public.
My advice to you is to find out (maybe ask a family, friend or colleauge) to ring them for you and get them on the phone line with their diamond card number.
She called and didn't put any marco polo number in. She waited for an hour and hung up, and told me they weren't answering. I rang them, put in my diamond card number, and I was connected to an operator within 5 seconds!
It seems they are aware of the slow service and fast track MPO diamond card members. This is obviously done at the expense of the waiting public.
My advice to you is to find out (maybe ask a family, friend or colleauge) to ring them for you and get them on the phone line with their diamond card number.
Apr 28, 2008, 10:56 am
#19
Join Date: Nov 2007
Location: Hong Kong
Programs: CX, UA, Shangri-La, Hyatt, Starwood
Posts: 7,708
Yea, as DM you have no problem...although my experience as GO was there was also basically zero wait-time as well, and as SL I don't ever recall waiting really long times either. So my advice is just find any MPC member who can call for you with their MPC#.
Apr 28, 2008, 11:12 am
#20
Join Date: Nov 2006
Programs: MPC,CA,MU,AF
Posts: 8,171
I have no wait time at the MPC line, but two years ago, CX Holidays did not even ask to key in my MPC #. I kept holding until I gave up (and called a travel agency instead). So I was wondering whether that was changed for CX Holidays.
Apr 28, 2008, 11:24 am
#21
Join Date: Nov 2002
Location: Japan
Programs: NH Diamond, JL JGC Diamond, BA Gold Guest List(Gold for life), CX Diamond
Posts: 1,580
I don't have any difficuties to call up CX holidays Japan and CX reservation and ticketing office in Japan 
They don't have a membership nnumber keying system.
They don't have a membership nnumber keying system.
Jan 26, 2009, 9:08 pm
#22
Join Date: Jul 2000
Location: Hong Kong
Programs: Qatar Platinum, Etihad Gold, Marriott Titanium, Hilton Diamond, IHG Platinum
Posts: 415
CX Scoring High in Customer Satisfaction!! How come??!!
I really can't imagine how CX has been able to survive and even surprisingly attain high awards in the area of customer service!!!
If customers can't reach CX by phone, what service can CX offer then!!
I had bad experiences trying to get hold of CX by phone. The only exception is their reservation line. Marco Polo and other customer service lines are ALL unavailable for customers and the waiting time is unacceptable by all standards. May be the level of service is good but one can only know if among the minority who are able to get hold of CX.
Very POOR management.... I wonder how long CX will be able to survive and be a leading airline!!
Swire Travel offers a good service.. off course.. 'cause they have a privileged access to CX!!
If customers can't reach CX by phone, what service can CX offer then!!
I had bad experiences trying to get hold of CX by phone. The only exception is their reservation line. Marco Polo and other customer service lines are ALL unavailable for customers and the waiting time is unacceptable by all standards. May be the level of service is good but one can only know if among the minority who are able to get hold of CX.
Very POOR management.... I wonder how long CX will be able to survive and be a leading airline!!
Swire Travel offers a good service.. off course.. 'cause they have a privileged access to CX!!