Big problem making award booking on AA with Asia Miles !
Oct 13, 2006, 5:39 am
#1
Original Poster
Join Date: Sep 2002
Location: Germany / Thailand
Programs: M&M/S SPG livetime gold, but not running behind status & points anymore! Now only book value for $
Posts: 3,090
Big problem making award booking on AA with Asia Miles !
Try to make a booking LHR-BOS-SJU-BOS-LHR 5 seats
Seats are defenetly available in U class. ( checked this with AA / BA and QF ) and also in AMADEUS !
CX Asia Miles for some reason is not able to book it !
They only see economy class if they check availability. They even not see revenue booking classes in business and first !!!
So now I ask them to make a reservation in T class ( which I later try to change into U class ) .
Called AA again , found my booking, can change into U class, but can not end the booking, because CX using other system !!!
Called back Asia miles again, now they can not see any AA seat. Error !
Anyone else had this problems ? booking a premium seat on AA with Asia Miles ?
Seats are defenetly available in U class. ( checked this with AA / BA and QF ) and also in AMADEUS !
CX Asia Miles for some reason is not able to book it !
They only see economy class if they check availability. They even not see revenue booking classes in business and first !!!
So now I ask them to make a reservation in T class ( which I later try to change into U class ) .
Called AA again , found my booking, can change into U class, but can not end the booking, because CX using other system !!!
Called back Asia miles again, now they can not see any AA seat. Error !
Anyone else had this problems ? booking a premium seat on AA with Asia Miles ?
Oct 13, 2006, 3:18 pm
#2
Original Poster
Join Date: Sep 2002
Location: Germany / Thailand
Programs: M&M/S SPG livetime gold, but not running behind status & points anymore! Now only book value for $
Posts: 3,090
problem solved ! ^
after the 6. call I got an agent who was able to change the PNR.
He just and easy said " we have to request the U class seats" and after 30 seconds there was already a respond, confirmed !
unbelievable all 5 agents bevore told me they are not allowed to make requests on AA, they could only book what they see !
Like always , its important to have the right person you are calling.
after the 6. call I got an agent who was able to change the PNR.
He just and easy said " we have to request the U class seats" and after 30 seconds there was already a respond, confirmed !
unbelievable all 5 agents bevore told me they are not allowed to make requests on AA, they could only book what they see !
Like always , its important to have the right person you are calling.