Almost got screwed by CX today!
Oct 8, 2006, 12:56 pm
#31
Join Date: Dec 2000
Location: HKG
Programs: AA 3MM EXP, SQ Solitaire, LH SEN, CX DM, Hyatt CC, Marriott LT Titanium
Posts: 3,186
Originally Posted by Globalman
CX used to be an A grade airline. However (in my eyes only) has recently slipped to maybe B grade. B is still superior to C, but c'mon people, B is not the A that it was.
Oct 8, 2006, 4:02 pm
#32
Join Date: Jan 2002
Programs: CX MPO GO,AC Aeroplan
Posts: 183
hm....grade A....nowadays......for a real First class experience.........I bet only the private jet is available.......cos u and/or your group will be the only to be served, the handling company will apply the time slot according to your desired time for travel......
and according to a recent programme from HK TVB the business for this type of travel is taking off....
and according to a recent programme from HK TVB the business for this type of travel is taking off....
Oct 8, 2006, 6:31 pm
#33
Join Date: Feb 2002
Location: Seattle,WA
Programs: Hyatt Diamond+, Alaska Airlines MVP, Priority Club Platinum
Posts: 2,682
Originally Posted by Globalman
you should not be blindly aggressive in your defense and critical of others. You should come to realize that the airline isn't as wonderful as it was, and push the airline to stop sliding and improve standards. Don't take it out by ridiculing the poor OP in this case, or whenever anyone comes to this board to share their experiences.
Oct 8, 2006, 6:40 pm
#34
Join Date: Oct 2006
Posts: 2
Originally Posted by DKNYSprt95
What is up with the CX service these days?!?
Long story short... I had a CX469 10:15am (TPE-HKG) today. I received a notifly page yesterday with flight details, and logged in last night to check in. The boarding pass says to show up 45 min (9:30am) before departure.
I showed up at the airport at 9:15am and handed them my travel docs. First the agent told me I was in the wrong counter (business class), I told her I was MPC Gold on economy... She couldn't verify it so I had to give her my asiamiles card. Keep in mind that I booked my flight directly on cx website and had a seemless checkin during the prior segment on CX.
Keep in mind that I have members in my party with boarding pass for a 1:30pm flight to LAX, so if the plane departed without us, that would have been a disaster.
Next she proceeds to tell me my original flight was cancelled, and that I was booked on the 9:30am cx 403 (keep in mind 9:25am). There was no way im running to the gate because of the stuff I had on me.
Then the agent hands me a biz lounge invitation, I asked her whats the point of that, to use in HK? "sure."
I get to HKG, have a connecting non-cx flight during the afternoon to China with a CX flight back to LAX tomorrow and was denied lounge access, after the first lady told me to just use it in HKG. This was agonizing for they just patronized me while I was in TPE.
To finish, I checked my e-mail and found a message from CX booking telling me my flight was cancelled and I was put on an earlier flight. The e-mail was received at 7:51am telling me to hop on the 9:30am flight.
What a joke..... it took me less than a yr to get to MPC gold and now i have a feeling that the value of service has depreciated a bit. We'll see which way the service goes on my flight back to LAX.
Long story short... I had a CX469 10:15am (TPE-HKG) today. I received a notifly page yesterday with flight details, and logged in last night to check in. The boarding pass says to show up 45 min (9:30am) before departure.
I showed up at the airport at 9:15am and handed them my travel docs. First the agent told me I was in the wrong counter (business class), I told her I was MPC Gold on economy... She couldn't verify it so I had to give her my asiamiles card. Keep in mind that I booked my flight directly on cx website and had a seemless checkin during the prior segment on CX.
Keep in mind that I have members in my party with boarding pass for a 1:30pm flight to LAX, so if the plane departed without us, that would have been a disaster.
Next she proceeds to tell me my original flight was cancelled, and that I was booked on the 9:30am cx 403 (keep in mind 9:25am). There was no way im running to the gate because of the stuff I had on me.
Then the agent hands me a biz lounge invitation, I asked her whats the point of that, to use in HK? "sure."
I get to HKG, have a connecting non-cx flight during the afternoon to China with a CX flight back to LAX tomorrow and was denied lounge access, after the first lady told me to just use it in HKG. This was agonizing for they just patronized me while I was in TPE.
To finish, I checked my e-mail and found a message from CX booking telling me my flight was cancelled and I was put on an earlier flight. The e-mail was received at 7:51am telling me to hop on the 9:30am flight.
What a joke..... it took me less than a yr to get to MPC gold and now i have a feeling that the value of service has depreciated a bit. We'll see which way the service goes on my flight back to LAX.
Oct 9, 2006, 2:49 am
#35
FlyerTalk Evangelist
Join Date: May 2000
Location: Little dot in Asia
Programs: AA-EP, TK-*G, HL-DM, HY-GLO, MR-LTP
Posts: 25,940
Most asian airlines will do their utmost to get you to the destination in the least inconvenience to you. No chance of ever that happening on western airlines.
Last April a friend and I were booked on a flight from AMS to CPH on SK. Got to the airport 3 hours prior to find a long queue at the ticket counter. No signs, no notice. So after a lengthy line up to the check-in counter only to be told that we were to line up at the other line as flight to CPH was cancelled.
After over an hour's plus wait, got to ticket counter and was told that we were being rerouted via VIE to CPH. And oh, here are 2 vouchers worth 5 euros for your inconvenience!
Actually, all passengers were very pleasant about it. No shouting, threatening words etc. Epople just made phone calls rearranging their schedules etc. Only those with big budgets called KLM right away and asked to be booked on their flights full fare. Other people like me with nonrefundable, non changeable tickets didn't have a choice except to just queue up at the ticketing counter.
CX and other asian carriers have kept delays to all their flights to a minimum in my opinion. So minimum that when a cancellation does actrually happen, it may seem the end of the world for some.
Get used to the real world... and maybe you'd come to appreciate CX a bit more for their efforts!
Last April a friend and I were booked on a flight from AMS to CPH on SK. Got to the airport 3 hours prior to find a long queue at the ticket counter. No signs, no notice. So after a lengthy line up to the check-in counter only to be told that we were to line up at the other line as flight to CPH was cancelled.
After over an hour's plus wait, got to ticket counter and was told that we were being rerouted via VIE to CPH. And oh, here are 2 vouchers worth 5 euros for your inconvenience!
Actually, all passengers were very pleasant about it. No shouting, threatening words etc. Epople just made phone calls rearranging their schedules etc. Only those with big budgets called KLM right away and asked to be booked on their flights full fare. Other people like me with nonrefundable, non changeable tickets didn't have a choice except to just queue up at the ticketing counter.
CX and other asian carriers have kept delays to all their flights to a minimum in my opinion. So minimum that when a cancellation does actrually happen, it may seem the end of the world for some.
Get used to the real world... and maybe you'd come to appreciate CX a bit more for their efforts!
Oct 9, 2006, 3:03 am
#36
Join Date: Sep 2001
Location: Singapore
Posts: 2,335
Originally Posted by Guy Betsy
Get used to the real world... and maybe you'd come to appreciate CX a bit more for their efforts!
Oct 9, 2006, 5:49 am
#37
Join Date: Dec 2000
Location: HKG
Programs: AA 3MM EXP, SQ Solitaire, LH SEN, CX DM, Hyatt CC, Marriott LT Titanium
Posts: 3,186
Originally Posted by Singapore_Air
Interesting point. However, if this situation happenned at Singapore Airlines, I wouldn't appreciate their efforts as much as people on here think we should. I would expect them to do everything to get me on the flight etc.
Oct 9, 2006, 7:41 am
#38
Join Date: Sep 2001
Location: Singapore
Posts: 2,335
Originally Posted by tfung
That's exactly the kind of attitude that asian carriers give people... We expect the world from them, and whenever something minor goes wrong, we all go completely nuts... I think we should show a little appreciation.. as GB says... get use to the real world and you might appreciate asian carriers a bit more..
Such airlines should not vaunt themselves to the top, rightly so, and then when something goes wrong say, "Oh well at least we're better than that crappy airline across the ocean. Count yourself lucky." It may be an interesting look on business but it's not great for customer service.
I'm very bemused. I wouldn't compare Singapore Airlines with say, American Airlines? What would be the point. If you did that your comparison would automatically become null and void due to the sheer stupidity of it!
Alas
Oct 9, 2006, 4:37 pm
#39
Join Date: Feb 2002
Location: Seattle,WA
Programs: Hyatt Diamond+, Alaska Airlines MVP, Priority Club Platinum
Posts: 2,682
Originally Posted by Singapore_Air
Such airlines should not vaunt themselves to the top, rightly so, and then when something goes wrong say, "Oh well at least we're better than that crappy airline across the ocean. Count yourself lucky." It may be an interesting look on business but it's not great for customer service.
On another note I am looking forward to taking a future trip on Singapore Airways...
Oct 9, 2006, 5:10 pm
#40
Suspended
Join Date: Nov 2005
Posts: 1,142
Originally Posted by Singapore_Air
I appreciate (pun intended) what you're saying, but people should have have to fly a U.S. carrier to experience the "real world". Pardon the condescending tone, but these airlines are in the real world and funnily enough are at the higher end of the scale.
Such airlines should not vaunt themselves to the top, rightly so, and then when something goes wrong say, "Oh well at least we're better than that crappy airline across the ocean. Count yourself lucky." It may be an interesting look on business but it's not great for customer service.
I'm very bemused. I wouldn't compare Singapore Airlines with say, American Airlines? What would be the point. If you did that your comparison would automatically become null and void due to the sheer stupidity of it!
Alas
Such airlines should not vaunt themselves to the top, rightly so, and then when something goes wrong say, "Oh well at least we're better than that crappy airline across the ocean. Count yourself lucky." It may be an interesting look on business but it's not great for customer service.
I'm very bemused. I wouldn't compare Singapore Airlines with say, American Airlines? What would be the point. If you did that your comparison would automatically become null and void due to the sheer stupidity of it!
Alas
Are you trying to say SQ never F up any situation and it is always 100% reliable and treats you like king, even when you are in Y Class?
Oct 9, 2006, 8:44 pm
#41
Join Date: Sep 2001
Location: Singapore
Posts: 2,335
Originally Posted by Dave Marsh
Are you trying to say SQ never F up any situation and it is always 100% reliable and treats you like king, even when you are in Y Class?
", but instead say "I believe that they have done their utmost with the correct attitude, care and efficiency to resolve and rectify the scenario."Anything else would be completely unacceptable.
Oct 10, 2006, 2:45 am
#42
FlyerTalk Evangelist
Join Date: May 2000
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Okay people.. I beleive the point has been said, stressed and explained. But let's not get into other airlines' situations as this is all about CX. So let's just stick with it, ok.
Thanks
Guy Betsy
Cathay Pacific Asiamiles forum moderator
Thanks
Guy Betsy
Cathay Pacific Asiamiles forum moderator
Oct 15, 2006, 2:07 am
#43
Suspended
Join Date: Dec 2005
Posts: 9,916
Could CX have done more for the OP - maybe - but at the end of the day it is interesting there are a ton of EXPs who fly CX frequently and are delighted they can get their EXP status through CX flights. The comments on the CX board about service slip ups are few and far between - i think there was one about the quality of the caviar!
I dont see to many MP members saying I cant wait till AA starts HKG-ORD or I like to fly AA from NRT-DFW. Fact is CX does a great job in terms of service, and they are leading the way with their new F and J products.
The US airlines probably have better FF programs, particularly when i comes to award availability, etc. but all in all it would be hard to pinpoint any airlines that are leaving CX in the dust - CX, IMHO, continues to be a Top 5 worldwide airline based on personal preferences, but not sure anyone can come up with a credible Top 5 list that leaves CX off
I dont see to many MP members saying I cant wait till AA starts HKG-ORD or I like to fly AA from NRT-DFW. Fact is CX does a great job in terms of service, and they are leading the way with their new F and J products.
The US airlines probably have better FF programs, particularly when i comes to award availability, etc. but all in all it would be hard to pinpoint any airlines that are leaving CX in the dust - CX, IMHO, continues to be a Top 5 worldwide airline based on personal preferences, but not sure anyone can come up with a credible Top 5 list that leaves CX off