EXTREMELY impressed with MPC customer service
Jul 4, 2005 | 3:21 am
#1
Original Poster
Join Date: Apr 2004
Location: Tokyo, Vancouver, Hong Kong, Dublin
Programs: CX DM
Posts: 880
EXTREMELY impressed with MPC customer service
this happened a couple months back but i simply must post about this ...
i had 2 seperate itineraries in Y -- one had an HKG-JFK segment, the other had an SFO-HKG segment.
i upgraded myself on those 2 segments online using asia miles (40k + 35k), and a couple days later, an MPC staff called me in europe and told me that if i combined those 2 segments into a round trip upgrade, it would only run me 70k miles, 5,000 miles less.
i obviously had no idea that this was possible since they were on seperate itineraries, but that someone from MPC would look at what i was doing and then letting me know i could upgrade more efficiently ??!
all i can say is i am duly super impressed.
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i had 2 seperate itineraries in Y -- one had an HKG-JFK segment, the other had an SFO-HKG segment.
i upgraded myself on those 2 segments online using asia miles (40k + 35k), and a couple days later, an MPC staff called me in europe and told me that if i combined those 2 segments into a round trip upgrade, it would only run me 70k miles, 5,000 miles less.
i obviously had no idea that this was possible since they were on seperate itineraries, but that someone from MPC would look at what i was doing and then letting me know i could upgrade more efficiently ??!
all i can say is i am duly super impressed.
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Last edited by marcuslai; Mar 9, 2010 at 7:02 am
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