FlyerTalk Forums - View Single Post - EXTREMELY impressed with MPC customer service
Old Jul 4, 2005 | 3:21 am
  #1  
marcuslai
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Join Date: Apr 2004
Location: Tokyo, Vancouver, Hong Kong, Dublin
Programs: CX DM
Posts: 880
EXTREMELY impressed with MPC customer service

this happened a couple months back but i simply must post about this ...

i had 2 seperate itineraries in Y -- one had an HKG-JFK segment, the other had an SFO-HKG segment.

i upgraded myself on those 2 segments online using asia miles (40k + 35k), and a couple days later, an MPC staff called me in europe and told me that if i combined those 2 segments into a round trip upgrade, it would only run me 70k miles, 5,000 miles less.

i obviously had no idea that this was possible since they were on seperate itineraries, but that someone from MPC would look at what i was doing and then letting me know i could upgrade more efficiently ??!

all i can say is i am duly super impressed.

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Last edited by marcuslai; Mar 9, 2010 at 7:02 am
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