Name on Ticket Problem
 

I've just made a booking for my friend through CX.com and I didn't realised his name on the passport is different...so now the e-ticket has 1 name let say, James Chan ...and his passport has another eg. Chan Tai Man. And the name on the credit card he used to pay with the tik is also the same as the one in his passport.

will it cause any problem for him? or will CX be able to correct it??

Just change it at check-in, it should be fine. :)

Have you or your friend taken the trouble to call CX and ask them? If it were me, I would surely have the issue resolved long before I went to the airport.

It was after biz hours when I made the booking....

so will probably give them a call tmr or Mon.....that's why I wanna find out more and stop him from being worried. :D

Since you bought the ticket on CX website, you might want to try calling their e-Service hotline at 852 2747 2200. They might be open 24 hours.

Why? There's no big deal handling it at the airport (express station). :confused:

Shouldn't be too much of a problem. My name on my passport is Chiu Wai Ng, and once my booking was made under "Thomas Ng". I did have the airline correct this before I travelled though...........

I wouldn't push my luck.

Especially if he's flying to USA... it's a big nah nah nah.


Unless he carries a official document bearing both names and is able to convince them, but i'd say much better to just resolve it b4 going to airport.


However, small erros like speeing Cheng instead of Cheung should be okay.

Agreed, the US would be extremely risky. If it was within Asia, he could take a chance, but better safe than sorry, I say. I did get my passport amended to include "Thomas" to avoid mishaps like this again.

I would try to contact CX as soon as you can to match the name of the passport just to be on the safe side. You want your trip to be as worry free as possible. Better be safe than sorry.

:td: :rolleyes:

Whats wrong with my previous name on my passport? Are you know trying to criticise people's names as well? Well, it's not my fault I was born with that name. What is so objectionable? I am at my breaking point right now.........

Don't worry mate, unlike my name yours is perfectly fine. :)

Anyway.....will give CX a call on Mon to get it fixed....maybe my friend can relax a bit :D

They might ask you to call the e-Service Centre anyway since the ticket was bought online. Your friend won't have to lose sleep for another two days. ;)

Ignore her.

We like you the way you are...