Inspired by DAVE_C over at the BA forum, here is your opportunity to tell CX what's wrong with their website. If there are enough opinions, I will compile a list of complaints and pass it on "as a constructive suggestion from the world's most active frequent flyers".

My first input:

* Cannot book other airline's connection flights, not even other oneworld flights. In the age of off-the-shelf IT solutions for flight booking, this is simply disgraceful.

There should be more "flash" pictures rather than the static pictures currently. They should also have a closer detail of the interior of all 3 cabins.

- Online Check-In for non-AsiaMiles/Marco Polo Club members.

- View Reservation Function for non-AsiaMiles/Marco Polo Club members.

These features should be available to anyone who knows either their E-ticket number or CX Record Locator AND name of passenger, flight/date/boardpoint etc.

(The above are available to BA pax on the BA website)

Agree, and allow us to pick seats online.

Aren't those functions available for AA members on the USA website?

Strangely, after I logged on, I could not check MPC benefits for baggage allowances. The link provided directed me to my personal homepage.

No seat change option was available when I did online check in using the Opera browser.

Luckily, CX has a help desk for Internet services available around the clock.

Also the Reward Booking system is not functioning well (It shows availability, but when I phoned the MPO centre they said no).

How about keeping their information updated? The seat configurations are at least six months if not more old - for example, still show the 74B and don't have the 34D.

On the Cathay USA site, how about putting the seating plans for all the CX aircraft there and not just the ones for the North American routes which are outdated, as previously stated.

My recommendations for better web experience on cathaypacific.com are:

1. The ability to change seat preference after checking online via the airline's website.

2. Better airfare display when using the online booking from the expert tool section on the right hand side of the front page rather than having to click from "More fares from Hong Kong to...." section on the Hot Offers area.

3. Update the seat maps with the latest information. Some of the information on fleet and seat maps are old and outdated.

Other than that, the website is one of the airline benchmark for functionality, interactivity and layout. I hope the e-Business department at CX works towards improving the above three recommendations.

As always, Fly Cathay Pacific - the world's best airline! ^

ok all noted up to here. Seats can be changed easily after check-in by clicking the "Change Seat" button, or am I misunderstanding AviAsian/oneworldfans comment?

My wish list:

1) Allows change of FFP for mileage acrual after online check-in. BA OLCI allows it.
2) Displays and allows booking by class code.
3) Allows 24 hours hold so that you could call CX for ticketing. Maybe you need to use a voucher!
4) Allows open return booking for classes which are eligible.

Yeah! It is a lot to ask for, but we could all wish.

Actually, with my background in IT, I think its NOT A LOT TO ASK FOR.
It's a disgrace they haven't improved the web over the past 5 years significantly, when they boasted to be the most "IT enabled" airline around. CX's online booking are a joke, compared to what's out there in the industry.
My guess is that airlines depend a lot on travel agents, especially in Asia: improving the web sites reduces TA business, and the balance seems hard to strike.

mhtaipei, I think it would be better not to call me names such as oneworld fan if you don't mind because I am not who you think I may be. Please stop harrassing and attacking me in such way. I haven't offended you so pleae lay off.

thanks.

I am sure mhtaipei meant that you are a fan of OneWorld Alliance, since you love CX so much. Why are you getting so worked up for?