Phantom Cash availability, or website issue? Error [15012]
Feb 16, 2026 | 3:20 pm
#1
Original Poster
Join Date: Oct 2016
Posts: 297
Phantom Cash availability, or website issue? Error [15012]
Hello
In the last 5 days or so, I have been trying to help my friend booking a simple Y cash fare roundtrip ticket from KHH to AMS in June 2026. However whenever after selecting the flight and inputting the name and contact details, it always shows the message of
"We are unable to proceed with this booking.
One or more of the flights you have selected is no longer available. Please select different flights and search again. [15012]"
However the same fare is showing up again when searching again, and EF is showing the fare class is available for those flights (although admittedly POS HKG and NL as they don't have POS Taiwan).
Does anyone have any idea what is the issue and what can I do? I have tried different browser and computer/phone and the app, even tried in one or two 3rd party website and have the same result of showing the fare is gone during the process. Thanks in advance.
In the last 5 days or so, I have been trying to help my friend booking a simple Y cash fare roundtrip ticket from KHH to AMS in June 2026. However whenever after selecting the flight and inputting the name and contact details, it always shows the message of
"We are unable to proceed with this booking.
One or more of the flights you have selected is no longer available. Please select different flights and search again. [15012]"
However the same fare is showing up again when searching again, and EF is showing the fare class is available for those flights (although admittedly POS HKG and NL as they don't have POS Taiwan).
Does anyone have any idea what is the issue and what can I do? I have tried different browser and computer/phone and the app, even tried in one or two 3rd party website and have the same result of showing the fare is gone during the process. Thanks in advance.
Feb 17, 2026 | 3:47 am
#2
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 7,226
Hello
In the last 5 days or so, I have been trying to help my friend booking a simple Y cash fare roundtrip ticket from KHH to AMS in June 2026. However whenever after selecting the flight and inputting the name and contact details, it always shows the message of
"We are unable to proceed with this booking.
One or more of the flights you have selected is no longer available. Please select different flights and search again. [15012]"
However the same fare is showing up again when searching again, and EF is showing the fare class is available for those flights (although admittedly POS HKG and NL as they don't have POS Taiwan).
Does anyone have any idea what is the issue and what can I do? I have tried different browser and computer/phone and the app, even tried in one or two 3rd party website and have the same result of showing the fare is gone during the process. Thanks in advance.
In the last 5 days or so, I have been trying to help my friend booking a simple Y cash fare roundtrip ticket from KHH to AMS in June 2026. However whenever after selecting the flight and inputting the name and contact details, it always shows the message of
"We are unable to proceed with this booking.
One or more of the flights you have selected is no longer available. Please select different flights and search again. [15012]"
However the same fare is showing up again when searching again, and EF is showing the fare class is available for those flights (although admittedly POS HKG and NL as they don't have POS Taiwan).
Does anyone have any idea what is the issue and what can I do? I have tried different browser and computer/phone and the app, even tried in one or two 3rd party website and have the same result of showing the fare is gone during the process. Thanks in advance.
Feb 17, 2026 | 4:52 am
#3
Original Poster
Join Date: Oct 2016
Posts: 297
JUN 11 KHH CX423 (class N) or CX459 (class S) + CX271 AMS
JUL 9 CX270 + CX432 (class V)
But we have also tried different date and flight combinations before and after and all have the same error message which is quite frustrating.
JUL 9 CX270 + CX432 (class V)
But we have also tried different date and flight combinations before and after and all have the same error message which is quite frustrating.
Feb 17, 2026 | 3:27 pm
#4
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 7,226
Code:
--- MSC ---
RP/RMQW136PA/
1 CX 459 S 11JUN 4*KHHHKG DK1 1910 2050 11JUN E 0 32Q D
SEE RTSVC
2 CX 271 S 11JUN 4*HKGAMS DK1 2315 0655 12JUN E 0 351 BD
SEE RTSVC
3 CX 270 K 09JUL 4*AMSHKG DK1 1220 0610 10JUL E 0 351 BL
SEE RTSVC
4 CX 432 K 10JUL 5*HKGKHH DK1 0835 1010 10JUL E 0 333 B
SEE RTSVC
>
fxr/r,up
FXR/R,UP
01 P1
NO REBOOKING REQUIRED FOR LOWEST AVAILABLE FARE
LAST TKT DTE 11JUN26 - DATE OF ORIGIN
------------------------------------------------------------
AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG
KHH
XHKG CX 459 S S 11JUN 1910 ST21PEHR 11JUN11JUN 1P
AMS CX 271 S S 11JUN 2315 ST21PEHR 11JUN11JUN 1P
XHKG CX 270 K K 09JUL 1220 KT21PEHR 09JUL09JUL 1P
KHH CX 432 K K 10JUL 0835 KT21PEHR 10JUL10JUL 1P
TWD 31950 11JUN26KHH CX X/HKG CX AMS358.61CX X/HKG
CX KHH656.24NUC1014.85END ROE31.481933
TWD 5720-YR XT TWD 924-G3 TWD 522-I5 TWD 796-CJ TWD
TWD 500-TW 1134-RN TWD 1126-VV
TWD 4502-XT
TWD 42672
FARE FAMILIES: (ENTER FQFn FOR DETAILS, FXY FOR UPSELL)
FARE FAMILY:FC1:1-2:ECONLIGHT
> PAGE 2/ 3
>
md
FARE FAMILY:FC2:3-4:ECONLIGHT
FXU/TS TO UPSELL ECONLIGHT-ECONESSENT FOR 1080TWD
TICKET STOCK RESTRICTION
BG CXR: 2*CX/2*CX
PRICED WITH VALIDATING CARRIER CX - REPRICE IF DIFFERENT VC
4500 TWD PENALTY APPLIES
ENDOS NONENDORSEABLE FARE RESTRICTIONS APPLY
> PAGE 3/ 3
Code:
--- MSC ---
RP/RMQW136PA/
1 CX 423 N 11JUN 4 KHHHKG SS1 1340 1525 11JUN E 0 333 L
LINK DOWN. SOLD IN STANDARD ACCESS
SEE RTSVC
2 CX 271 N 11JUN 4 HKGAMS SS1 2315 0655 12JUN E 0 351 BD
LINK DOWN. SOLD IN STANDARD ACCESS
SEE RTSVC
3 CX 270 K 09JUL 4*AMSHKG DK1 1220 0610 10JUL E 0 351 BL
SEE RTSVC
4 CX 432 K 10JUL 5*HKGKHH DK1 0835 1010 10JUL E 0 333 B
SEE RTSVC
>
FXR/R,UP
FXR/R,UP
01 P1
NO REBOOKING REQUIRED FOR LOWEST AVAILABLE FARE
LAST TKT DTE 11JUN26 - DATE OF ORIGIN
------------------------------------------------------------
AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG
KHH
XHKG CX 423 N N 11JUN 1340 NT21PEHR 11JUN11JUN 1P
AMS CX 271 N N 11JUN 2315 NT21PEHR 11JUN11JUN 1P
XHKG CX 270 K K 09JUL 1220 KT21PEHR 09JUL09JUL 1P
KHH CX 432 K K 10JUL 0835 KT21PEHR 10JUL10JUL 1P
TWD 30550 11JUN26KHH CX X/HKG CX AMS314.14CX X/HKG
CX KHH656.24NUC970.38END ROE31.481933
TWD 5720-YR XT TWD 924-G3 TWD 522-I5 TWD 796-CJ TWD
TWD 500-TW 1134-RN TWD 1126-VV
TWD 4502-XT
TWD 41272
FARE FAMILIES: (ENTER FQFn FOR DETAILS, FXY FOR UPSELL)
FARE FAMILY:FC1:1-2:ECONLIGHT
> PAGE 2/ 3
>
MD
FARE FAMILY:FC2:3-4:ECONLIGHT
FXU/TS TO UPSELL ECONLIGHT-ECONESSENT FOR 1080TWD
TICKET STOCK RESTRICTION
BG CXR: 2*CX/2*CX
PRICED WITH VALIDATING CARRIER CX - REPRICE IF DIFFERENT VC
4500 TWD PENALTY APPLIES
ENDOS NONENDORSEABLE FARE RESTRICTIONS APPLY
> PAGE 3/ 3