FlyerTalk Forums - Phantom Cash availability, or website issue? Error [15012]

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Phantom Cash availability, or website issue? Error [15012]

Hello

In the last 5 days or so, I have been trying to help my friend booking a simple Y cash fare roundtrip ticket from KHH to AMS in June 2026. However whenever after selecting the flight and inputting the name and contact details, it always shows the message of
https://cimg5.ibsrv.net/gimg/www.fly...2055155cd4.png

"We are unable to proceed with this booking.
One or more of the flights you have selected is no longer available. Please select different flights and search again. [15012]"

However the same fare is showing up again when searching again, and EF is showing the fare class is available for those flights (although admittedly POS HKG and NL as they don't have POS Taiwan).

Does anyone have any idea what is the issue and what can I do? I have tried different browser and computer/phone and the app, even tried in one or two 3rd party website and have the same result of showing the fare is gone during the process. Thanks in advance.

Quote:

Originally Posted by patrickw (Post 37600613)

Would you mind sharing the dates and flights your friend wants?

Quote:

Originally Posted by ernestnywang (Post 37601328)

Would you mind sharing the dates and flights your friend wants?

JUN 11 KHH CX423 (class N) or CX459 (class S) + CX271 AMS
JUL 9 CX270 + CX432 (class V)

But we have also tried different date and flight combinations before and after and all have the same error message which is quite frustrating.

Quote:

Originally Posted by patrickw (Post 37601393)

The itinerary is fine, but there's only K class for the inbound as of now. Call CX directly or use a travel agent.

Code:

--- MSC ---

RP/RMQW136PA/

  1  CX 459 S 11JUN 4*KHHHKG DK1  1910 2050  11JUN  E  0 32Q D

     SEE RTSVC

  2  CX 271 S 11JUN 4*HKGAMS DK1  2315 0655  12JUN  E  0 351 BD

     SEE RTSVC

  3  CX 270 K 09JUL 4*AMSHKG DK1  1220 0610  10JUL  E  0 351 BL

     SEE RTSVC

  4  CX 432 K 10JUL 5*HKGKHH DK1  0835 1010  10JUL  E  0 333 B

     SEE RTSVC

>

fxr/r,up

FXR/R,UP



01 P1

NO REBOOKING REQUIRED FOR LOWEST AVAILABLE FARE

LAST TKT DTE 11JUN26 - DATE OF ORIGIN

------------------------------------------------------------

     AL FLGT  BK T DATE  TIME  FARE BASIS      NVB  NVA   BG

 KHH

XHKG CX   459 S  S 11JUN 1910  ST21PEHR        11JUN11JUN 1P

 AMS CX   271 S  S 11JUN 2315  ST21PEHR        11JUN11JUN 1P

XHKG CX   270 K  K 09JUL 1220  KT21PEHR        09JUL09JUL 1P

 KHH CX   432 K  K 10JUL 0835  KT21PEHR        10JUL10JUL 1P



TWD    31950      11JUN26KHH CX X/HKG CX AMS358.61CX X/HKG

                  CX KHH656.24NUC1014.85END ROE31.481933

TWD     5720-YR   XT TWD 924-G3 TWD 522-I5 TWD 796-CJ TWD

TWD      500-TW   1134-RN TWD 1126-VV

TWD     4502-XT

TWD    42672

FARE FAMILIES:    (ENTER FQFn FOR DETAILS, FXY FOR UPSELL)

FARE FAMILY:FC1:1-2:ECONLIGHT

>                                                 PAGE  2/ 3

>

md

FARE FAMILY:FC2:3-4:ECONLIGHT

FXU/TS TO UPSELL ECONLIGHT-ECONESSENT FOR 1080TWD

TICKET STOCK RESTRICTION

BG CXR: 2*CX/2*CX

PRICED WITH VALIDATING CARRIER CX - REPRICE IF DIFFERENT VC

4500 TWD PENALTY APPLIES

ENDOS NONENDORSEABLE FARE RESTRICTIONS APPLY

>                                                 PAGE  3/ 3

Code:

--- MSC ---

RP/RMQW136PA/

  1  CX 423 N 11JUN 4 KHHHKG SS1  1340 1525  11JUN  E  0 333 L

     LINK DOWN. SOLD IN STANDARD ACCESS

     SEE RTSVC

  2  CX 271 N 11JUN 4 HKGAMS SS1  2315 0655  12JUN  E  0 351 BD

     LINK DOWN. SOLD IN STANDARD ACCESS

     SEE RTSVC

  3  CX 270 K 09JUL 4*AMSHKG DK1  1220 0610  10JUL  E  0 351 BL

     SEE RTSVC

  4  CX 432 K 10JUL 5*HKGKHH DK1  0835 1010  10JUL  E  0 333 B

     SEE RTSVC

>

FXR/R,UP

FXR/R,UP



01 P1

NO REBOOKING REQUIRED FOR LOWEST AVAILABLE FARE

LAST TKT DTE 11JUN26 - DATE OF ORIGIN

------------------------------------------------------------

     AL FLGT  BK T DATE  TIME  FARE BASIS      NVB  NVA   BG

 KHH

XHKG CX   423 N  N 11JUN 1340  NT21PEHR        11JUN11JUN 1P

 AMS CX   271 N  N 11JUN 2315  NT21PEHR        11JUN11JUN 1P

XHKG CX   270 K  K 09JUL 1220  KT21PEHR        09JUL09JUL 1P

 KHH CX   432 K  K 10JUL 0835  KT21PEHR        10JUL10JUL 1P



TWD    30550      11JUN26KHH CX X/HKG CX AMS314.14CX X/HKG

                  CX KHH656.24NUC970.38END ROE31.481933

TWD     5720-YR   XT TWD 924-G3 TWD 522-I5 TWD 796-CJ TWD

TWD      500-TW   1134-RN TWD 1126-VV

TWD     4502-XT

TWD    41272

FARE FAMILIES:    (ENTER FQFn FOR DETAILS, FXY FOR UPSELL)

FARE FAMILY:FC1:1-2:ECONLIGHT

>                                                 PAGE  2/ 3

>

MD

FARE FAMILY:FC2:3-4:ECONLIGHT

FXU/TS TO UPSELL ECONLIGHT-ECONESSENT FOR 1080TWD

TICKET STOCK RESTRICTION

BG CXR: 2*CX/2*CX

PRICED WITH VALIDATING CARRIER CX - REPRICE IF DIFFERENT VC

4500 TWD PENALTY APPLIES

ENDOS NONENDORSEABLE FARE RESTRICTIONS APPLY

>                                                 PAGE  3/ 3

Thank you so much for checking!