Passport expiration date wrong in app
Nov 26, 2025 | 11:12 am
#1
Original Poster
Join Date: Mar 2025
Programs: Atmos™ Titanium / oneworld Emerald
Posts: 1,712
Passport expiration date wrong in app
I'm seeing a weird issue where the passport expiration date in the app is off by one day. For instance let's say I enter Apr 17, 2030 it will be displayed as Apr 16, 2030. It shows the correct date on the web site, but in the iOS app it always shows the previous day, whether I enter it in the app or on the web site. So to summarize, whether I enter the date in the app or on the web site doesn't matter, it always shows the correct date on the web site and the previous day in the app. Anyone else seeing that?
Last edited by 1worldFlyer; Nov 26, 2025 at 1:02 pm
Nov 26, 2025 | 6:20 pm
#2
Join Date: Jul 2008
Location: HKG
Programs: Marriott Ambassador (Titanium Lifetime), BA GfL, EK Gold, HH Diamond, Ex-BD*G
Posts: 3,745
Even if I take the time to enter passport details in the app/online, CX staff always rescan the passports at check-in, or, if you do online-check-in, they will do this at the gate before you're allowed to board the flight. The website even has a graphical note to say that it has been captured from a scanned passport vs just entered manually.
So I wouldn't worry about it very much, CX will fix it for you before they fly you, and before they presumably provide the "final" version to immigration authorities for "Who is on this plane".
So I wouldn't worry about it very much, CX will fix it for you before they fly you, and before they presumably provide the "final" version to immigration authorities for "Who is on this plane".
Nov 26, 2025 | 6:48 pm
#3
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 22,125
Nov 27, 2025 | 4:50 pm
#4
Join Date: Aug 2014
Location: LA, HK, TPE, SH
Programs: CX Gold
Posts: 23
I'm seeing a weird issue where the passport expiration date in the app is off by one day. For instance let's say I enter Apr 17, 2030 it will be displayed as Apr 16, 2030. It shows the correct date on the web site, but in the iOS app it always shows the previous day, whether I enter it in the app or on the web site. So to summarize, whether I enter the date in the app or on the web site doesn't matter, it always shows the correct date on the web site and the previous day in the app. Anyone else seeing that?
Last edited by michaeltchuang; Nov 29, 2025 at 7:19 pm