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-   -   Passport expiration date wrong in app (https://www.flyertalk.com/forum/cathay-pacific-cathay/2208000-passport-expiration-date-wrong-app.html)

1worldFlyer Nov 26, 2025 11:12 am

Passport expiration date wrong in app
 
I'm seeing a weird issue where the passport expiration date in the app is off by one day. For instance let's say I enter Apr 17, 2030 it will be displayed as Apr 16, 2030. It shows the correct date on the web site, but in the iOS app it always shows the previous day, whether I enter it in the app or on the web site. So to summarize, whether I enter the date in the app or on the web site doesn't matter, it always shows the correct date on the web site and the previous day in the app. Anyone else seeing that?

littlevoices Nov 26, 2025 6:20 pm

Even if I take the time to enter passport details in the app/online, CX staff always rescan the passports at check-in, or, if you do online-check-in, they will do this at the gate before you're allowed to board the flight. The website even has a graphical note to say that it has been captured from a scanned passport vs just entered manually.

So I wouldn't worry about it very much, CX will fix it for you before they fly you, and before they presumably provide the "final" version to immigration authorities for "Who is on this plane".

percysmith Nov 26, 2025 6:48 pm


Originally Posted by 1worldFlyer (Post 37449679)
Anyone else seeing that?

Not CX but AT (Royal Air Maroc) in July. And my birthday not passport expiry date. I called in to fix it.

michaeltchuang Nov 27, 2025 4:50 pm


Originally Posted by 1worldFlyer (Post 37449679)
I'm seeing a weird issue where the passport expiration date in the app is off by one day. For instance let's say I enter Apr 17, 2030 it will be displayed as Apr 16, 2030. It shows the correct date on the web site, but in the iOS app it always shows the previous day, whether I enter it in the app or on the web site. So to summarize, whether I enter the date in the app or on the web site doesn't matter, it always shows the correct date on the web site and the previous day in the app. Anyone else seeing that?

are you based in US like me? Try changing your phone to HK timezone to see if it makes a a difference...if it's behind a day, it might be due to that


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