Missing miles from BA
Oct 14, 2025 | 9:05 am
#1
Original Poster
Join Date: Apr 2008
Location: Ottawa
Programs: United Premier Silver / Bonvoy Titanium Elite
Posts: 939
Missing miles from BA
Good day!
On September 25th I flew BA from DUB-LHR-YYZ in J. I added my CX membership number to my booking but no miles showed up.
I submitted a request and I now see in cancelled transactions both segments show as rejected "ASIA MILES ALREADY CREDITED TO YOUR ACCOUNT".
They did reply to my email and ask for my boarding pass and passport and then I got an email saying "your milage claim is being processed and may take eight weeks"
So I am confused. Do I simply wait or has the claim been rejected? I have credited other carriers to Asia miles before, this is the first time I have had this issue.
Thanks!
On September 25th I flew BA from DUB-LHR-YYZ in J. I added my CX membership number to my booking but no miles showed up.
I submitted a request and I now see in cancelled transactions both segments show as rejected "ASIA MILES ALREADY CREDITED TO YOUR ACCOUNT".
They did reply to my email and ask for my boarding pass and passport and then I got an email saying "your milage claim is being processed and may take eight weeks"
So I am confused. Do I simply wait or has the claim been rejected? I have credited other carriers to Asia miles before, this is the first time I have had this issue.
Thanks!
Oct 14, 2025 | 12:21 pm
#2
Join Date: Sep 2005
Programs: CX Gold (lost Diamond after 15 years), AA Gold, Bonvoy Platinum
Posts: 617
I would wait a few days and if not corrected. then use the feedback form on their website so you can explain. I have had miles rejected a few times when CX was clearly wrong and it took the feedback form to eventually resolve. You can also call - if you get lucky you get an efficient agent.