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-   -   The Typhoon Ragasa Help Thread (https://www.flyertalk.com/forum/cathay-pacific-cathay/2203667-typhoon-ragasa-help-thread.html)

sbs2716g Sep 23, 2025 8:53 am

https://cimg0.ibsrv.net/gimg/www.fly...4c008cd4c.jpeg
someone complain about CX rescheduling his flight.

suppose to depart 23/sept to KIX, return on 28/Sept

CX change departure to 29/Sept, but maintaining the return as 28/Sept.

wonder why CX didn’t straight reschedule the return flight as well? Wait for pax to call in?


SKT-DK Sep 23, 2025 9:20 am

And we are now at 3hrs 20mins and counting….. Thank god for IP phone - at this point I have given up caring about anything, and just seeing how long it will actually be… That is until I go to bed…

jagmeets Sep 23, 2025 10:42 am

Just came here to wish folks the best in managing their disruptions.

I don’t recall the airport being shut for so long- must be really bad- stay safe folks!

(I need to call CX to make non-pressing changes to a CX issued RTW- guess I’ll just wait for things to blow over)

percysmith Sep 23, 2025 11:06 am


Originally Posted by percysmith (Post 37333438)
I went into the Ragasa rebooking window holding (all separate bookings):

1. QF124 Y redemption 23/9 ZQN 07:05 SYD 08:30
2. CX138 J redemption 23/9 SYD 21:50 HKG 05:10
3. (When Ragasa track started to become known) CX100 Y redemption 23/9 SYD 14:05 HKG 21:30

(2) and (3) were both cancelled at 15:30 HKT. My preference was to rebook (2) into 24/9 CX138, but had no luck calling in from 15:30-01:30 even with one Kingking, two Google Voice call out devices and doing a bunch of hacks to try to get through. One Kingking call was 6 hours long before it dropped.

I was automatically rebooked while I was calling:
(3) Got rebooked into 23/9 SYD 10:10 HKG 17:50 (last CX flight before shutdown?)
(2) Got rebooked into 27/9 QF405 SYD 06:25 MEL 08:00 27/9 QF29 MEL 10:20 HKG 17:55

Rebooked (2) was a non-starter, I’m simply going to refund that segment. Rebooked (3) is a good arrival time but reduces my connection in SYD from 6 hours to 100 minutes. While possibly doable, there’s no buffer for anything going wrong before getting to CX departure desk at T-60 eg not even an extended Customs inspection.

When I explained my circumstances to the J check in in QF ZQN, she kindly checked me in, despite two separate tickets.

Finally got thru to Cathay call centre tonight (4 hrs (incl 10 min talk time)) to cancel and refund my original inbound ((2) above). Damn 24/9 CX138 two redemption seats is still available (had I the nerve to stay in Sydney without 24/9 flight confirmation yesterday)

https://cimg3.ibsrv.net/gimg/www.fly...92e8925be.jpeg


Pickles Sep 23, 2025 1:41 pm

https://cimg3.ibsrv.net/gimg/www.fly...f0c8c0d1a3.png


percysmith Sep 23, 2025 4:19 pm

ICMYI FR24 showing Cathay Pacific aircraft evacuating their Hong Kong base earlier today ahead of the arrival of Super Typhoon #Ragasa.


boybi Sep 23, 2025 11:48 pm


Originally Posted by percysmith (Post 37335573)
ICMYI FR24 showing Cathay Pacific aircraft evacuating their Hong Kong base earlier today ahead of the arrival of Super Typhoon #Ragasa.

https://x.com/flightradar24/status/1...ngNnT6pEG-iyPw

No plane flew to CRK and MNL? Weather was uneventful in these 2 airports despite typhoon hitting the northernmost part of the country.

stewaran Sep 24, 2025 9:00 am

Flight radar showing quite a few planes on their way back to HKG from a far.
1 with in Asia as far as I can tell.

Would those familiar with CX expect BLR (Bangalore) to HKG on friday night to operate as normal?

Tonight and tomorrow are cancelled already

CXFlyerBoy Sep 24, 2025 12:16 pm


Originally Posted by stewaran (Post 37336672)
Flight radar showing quite a few planes on their way back to HKG from a far.
1 with in Asia as far as I can tell.

Would those familiar with CX expect BLR (Bangalore) to HKG on friday night to operate as normal?

Tonight and tomorrow are cancelled already

they should be able to get most frames back.

CXFlyerBoy Sep 24, 2025 12:17 pm


Originally Posted by boybi (Post 37336076)
No plane flew to CRK and MNL? Weather was uneventful in these 2 airports despite typhoon hitting the northernmost part of the country.

why would they want to position their aircraft in airports that are as crowded as the EDSA/C5 intersection.

Schwann Sep 24, 2025 8:46 pm


Originally Posted by CXFlyerBoy (Post 37337044)
why would they want to position their aircraft in airports that are as crowded as the EDSA/C5 intersection.


Originally Posted by boybi (Post 37336076)
No plane flew to CRK and MNL? Weather was uneventful in these 2 airports despite typhoon hitting the northernmost part of the country.

And possibly places like KTI airport gave CX a very good deal on parking fees and negating any extra fuel costs.

stewaran Sep 24, 2025 11:54 pm


Originally Posted by CXFlyerBoy (Post 37337041)
they should be able to get most frames back.

all checkedin and looking good so far.


QRC3288 Sep 26, 2025 2:00 am

What's the status at the call center now? Back to normal wait times or still ages due to typhoon backlog?

percysmith Sep 26, 2025 2:25 am

15 minutes yesterday, probably less today.


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