FlyerTalk Forums

FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Cathay Pacific | Cathay (https://www.flyertalk.com/forum/cathay-pacific-cathay-487/)
-   -   The Typhoon Ragasa Help Thread (https://www.flyertalk.com/forum/cathay-pacific-cathay/2203667-typhoon-ragasa-help-thread.html)

Insiderdude Sep 20, 2025 3:48 pm


Originally Posted by Top of climb (Post 37330060)
Just wait it out. If CX shut down ops their SOP is to reroute sixth freedom pax to bypass HKG, on other airlines, to allow HKG to recover more quickly. But this will happen only after a stop ops decision is made.

@Top: Agreed. That's very helpful and what I was thinking too. It will need an ops decision (either internal at CX or forced through an HKIA ground stop - the two likely married anyway, haha GDS pun intended) before CX will pay for a reacom via other carriers, probably via JV/OW partners then branching out from there. That's likely not going to happen in the next 24 hours, considering the variability of Ragasa for now - some reports say it's picking up some speed. Looks like I'm headed to the LAX QF lounge as scheduled, hoping a CX rep will be helping out at their desk for F/OWE pax.

Top of climb Sep 20, 2025 4:35 pm


Originally Posted by Insiderdude (Post 37330071)
@Top: Agreed. That's very helpful and what I was thinking too. It will need an ops decision (either internal at CX or forced through an HKIA ground stop - the two likely married anyway, haha GDS pun intended) before CX will pay for a reacom via other carriers, probably via JV/OW partners then branching out from there. That's likely not going to happen in the next 24 hours, considering the variability of Ragasa for now - some reports say it's picking up some speed. Looks like I'm headed to the LAX QF lounge as scheduled, hoping a CX rep will be helping out at their desk for F/OWE pax.

CX has learned a lot over the last 15 years about typhoon disruption handling and they will generally make a proactive stop ops call ahead of the typhoon hitting, so they can get aircraft and crew out of HKG to ride out the typhoon and operate back once the typhoon passes. I’d expect any stop ops call (to take effect some specified time in say the next 24 hours from the announcement) to be made well before HKIA puts a ground stop in place.

Insiderdude Sep 20, 2025 4:42 pm

Update: Was able to speak to CX ops (got through after a 4.5 hour wait time). Exactly what was said above @Top.

I do wonder however, if one was stuck at HKG during a Typhoon ground stop, are the CX lounges still open? Anyone with practical experience?

percysmith Sep 21, 2025 12:29 am

Cancel allowed 23/9 and 24/9

https://www.cathaypacific.com/cx/en_...ching-hkg.html

https://www.cathaypacific.com/conten...rm-ragasa.html

https://www.cathaypacific.com/conten...a-25sep25.html

All flights to HKG 23/9 and 24/9, all flights from HK 23/9 and 24/9 and some flights 22/9 eg CX113 zeroed out

But nothing officially cancelled so still is a crapshoot

CXFlyerBoy Sep 21, 2025 5:37 am

EF not showing flights sin ton HKG beginning 9/22. Wonder if it is a system issue or rejigging on cx

percysmith Sep 21, 2025 9:29 am


Originally Posted by CXFlyerBoy (Post 37330850)
EF not showing flights sin ton HKG beginning 9/22. Wonder if it is a system issue or rejigging on cx

https://www.flyertalk.com/forum/37330833-post4006.html


Originally Posted by ExpertFlyer Voice (Post 37330833)
We're aware of the issues with EF this morning regarding searches returning no results. We're looking into this. Will keep this thread updated.


percysmith Sep 21, 2025 9:43 am

JAL cancelled both their 24/9 flights already. Haven’t touched their 23/9 flights just yet - latest leaving 4pm still running.

CX still doing nothing, but latest flexible ticketing guideline now makes 25/9 refundable.

CXFlyerBoy Sep 21, 2025 11:12 am


Originally Posted by percysmith (Post 37331104)
JAL cancelled both their 24/9 flights already. Haven’t touched their 23/9 flights just yet - latest leaving 4pm still running.

CX still doing nothing, but latest flexible ticketing guideline now makes 25/9 refundable.

unverified sources mentioned that there will be aircraft stabled away from HKG to ensure operations when tenable to do so. So there will be last frames that will be able to get out on 23 and may not return till late 25. Expect knock on delays on the WX clearing.

CarefreeBA Sep 21, 2025 11:34 am


Originally Posted by CXFlyerBoy (Post 37331222)
unverified sources mentioned that there will be aircraft stabled away from HKG to ensure operations when tenable to do so. So there will be last frames that will be able to get out on 23 and may not return till late 25. Expect knock on delays on the WX clearing.

Correct. I don't have the airframe details but similar to the T10 earlier in July, something to the similar will probably happen.

Take for example: CX251/252 HKG-LHR-HKG. I'm guessing:
- CX251/23Sep will cancel (which turns into CX252/24Sep)
- CX251/22Sep will operate but not operate CX252/23Sep as it will be affected by WX upon arrival in HKG the following day; therefore that airframe will stay in LHR to operate CX252/24Sep

infinitium Sep 21, 2025 6:04 pm

SL member here.

Was supposed to depart on CX 822 @ 1800... HKG-LAX on Tues, but decided not to take the risk.

Rang CX up when I got their SMS that flight rebookings were now FOC.. after about a 20-min hold, managed to snag one of the last seats out today.

At the rate Ragusa is spinning, looks like it'll hit HKG in the early hours of Wed... so I'd assume there'll be a mad rush to clear the decks and get flights in/out by Tues night latest, before HKIA begins buttoning down.

Super Typhoon Ragasa (Nando) LIVE Tracker, Updates & Forecast | Zoom Earth

percysmith Sep 21, 2025 7:23 pm

Hkg stop 18:00 23 Sep —> 06:00 25 Sep https://archive.is/2025.09.22-011338...-typhoon-nears

Nicc HK Sep 21, 2025 8:44 pm


Originally Posted by infinitium (Post 37331795)
SL member here.

Rang CX up when I got their SMS that flight rebookings were now FOC.. after about a 20-min hold, managed to snag one of the last seats out today.

I am envious, I am Gold and so far spent over 10 hours on phone trying to connect with CX in HK and also called their UK, US and Australian numbers without success.

I am developing a visceral loathing for the CX hold music and never want to hear that woman say "Please continue to hold we will answer as soon as possible" My definition of as soon as possible is definitely not Cathay's.

Also Whatsapp no response.
The website chat seems to have given up

On top I cannot manage my booking which only says 'contact customer service' because the previous flight on my itinerary was cancelled and I was rebooked on an alternative flight.

The crazy thing is before Ragusa hits I can leave HKG earlier and be flexible.




Conkers Sep 21, 2025 10:51 pm

Diamond here and 90 min hold then another hour to find a solution. In the end they refused a re-routing on a half used redemption business long haul via London and gave me a new one way on miles from another European airport to HKG today but without a connecting flight within Europe. So all being well will be back well before it gets really bad and they say they have put my existing return flight on hold for a future utilisation before June 26. Also I have pay to get to the new departure airport within Europe. All a bit strange and I am well out of pocket for the enforced one way cash flight within Europe.


jonessher Sep 22, 2025 12:30 am


Originally Posted by Conkers (Post 37332067)
Diamond here and 90 min hold then another hour to find a solution. In the end they refused a re-routing on a half used redemption business long haul via London and gave me a new one way on miles from another European airport to HKG today but without a connecting flight within Europe. So all being well will be back well before it gets really bad and they say they have put my existing return flight on hold for a future utilisation before June 26. Also I have pay to get to the new departure airport within Europe. All a bit strange and I am well out of pocket for the enforced one way cash flight within Europe.

Maybe its very full already for other flights from London. Just too many flights to cancel

Conkers Sep 22, 2025 1:01 am


Originally Posted by jonessher (Post 37332164)
Maybe it is very full already for other flights from London. Just too many flights to cancel

Yes completely full via London for several days which is what caused the problem as have to be back by 29th for another trip. But then they should allow re routing on the return leg of my redemption ticket (transiting elsewhere) which they haven’t - they found a seat from ZRH on Friday but wouldn’t allow the ticket re-routing. So had to spend more miles on a brand new ticket and leave the original return open for a later rebooking. A bit messy. And hope they don’t cause a problem when I am no show for the original return. And out of pocket for the reposition flight in Europe as mentioned above.


All times are GMT -6. The time now is 4:00 pm.


This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.