Unable to access Cathay website
Oct 14, 2024 | 11:41 pm
#1
Original Poster
Join Date: Sep 2007
Location: HK
Programs: Qantas (Lifetime Gold), PAL (Elite), British Airways (now sadly blue), Cathay MPO DM
Posts: 797
Unable to access Cathay website
This is driving me NUTS. Cathay just say the website is "under maintenance". HOW CAN AN AIRLINE BE SO POOR?????? This is what I get when clicking on "check in" in one of their emails..... But was getting same/ similar a few days ago when trying to change a booking and then again when trying to log in to change my seat! Days and days of this crap.
Oct 15, 2024 | 3:34 am
#5
Original Poster
Join Date: Sep 2007
Location: HK
Programs: Qantas (Lifetime Gold), PAL (Elite), British Airways (now sadly blue), Cathay MPO DM
Posts: 797
I tried my two main browsers and eventually got in on a third. But other websites don't require me to clear cache and cookies just to WORK ffs!
Oct 15, 2024 | 3:35 am
#6
Original Poster
Join Date: Sep 2007
Location: HK
Programs: Qantas (Lifetime Gold), PAL (Elite), British Airways (now sadly blue), Cathay MPO DM
Posts: 797
Oct 15, 2024 | 5:16 am
#7
Join Date: Apr 2023
Location: Hong Kong
Posts: 670
Can I just add - completely off-topic - 37,042 unread emails! Is that what "non-executive" means? 
And this is probably due to over-aggressive VPN blocking. I've had it intermittently on a variety of sites that use edgesuite/Akamai CDNs over the last few months. Which is a right pain for those of use who prefer to make the Commies' surveillance system work a little bit harder.
And this is probably due to over-aggressive VPN blocking. I've had it intermittently on a variety of sites that use edgesuite/Akamai CDNs over the last few months. Which is a right pain for those of use who prefer to make the Commies' surveillance system work a little bit harder.
Oct 15, 2024 | 8:15 am
#8
Join Date: Jun 2006
Location: NYC/SIN
Programs: CX DM, SQ KF
Posts: 2,344
Oct 15, 2024 | 11:18 am
#9
Join Date: Jan 2020
Location: FLL
Posts: 544
Error 18.xx is a security block. Likely if you are using Opera's or any kind of shady VPNs. Use a more common browser like safari or chrome with no extensions, no adblocks, nothing tampering with the functionality of the computer / browser
Source: https://bigfatsoftwareinc.wordpress....ing-on-akamai/
Code / Range 18.xx (ERR_ACCESS_DENIED): This error indicates that the request was denied due to a Web Application Firewall (WAF), Web Access Protection (WAP), Botman rule, or configuration setting. Essentially, the request was blocked because it violated a security rule or policy.
Last edited by ovacikar; Oct 16, 2024 at 4:46 pm
Oct 16, 2024 | 12:29 am
#10
Original Poster
Join Date: Sep 2007
Location: HK
Programs: Qantas (Lifetime Gold), PAL (Elite), British Airways (now sadly blue), Cathay MPO DM
Posts: 797
I have the same problem on Opera and Firefox. I do not use any kind of VPN. I got an email from cathay which said "there is nothing wrong, nobody else has this problem, clear your cache, cookies and history". So I did. Same problem. Useless.
Oct 16, 2024 | 10:47 am
#12
Join Date: Jan 2007
Location: YYZ
Programs: CX GO, AC Aeroplan 25K, AMEX PLAT, Hilton Diamond, Marriott Titanium, IHG Spire Amb
Posts: 505
I have this Access Denied issue whenever I try logging into my CX account on CX homepage.
As soon as I disable my AdGuard (MacOS using Safari), then I am able to get through.
(Adding cathaypacific.com to the whitelist of my AdGuard didn't help. I still run into the issue unless I temporarily disable my AdGuard.)
As soon as I disable my AdGuard (MacOS using Safari), then I am able to get through.
(Adding cathaypacific.com to the whitelist of my AdGuard didn't help. I still run into the issue unless I temporarily disable my AdGuard.)
Oct 16, 2024 | 7:36 pm
#13
Original Poster
Join Date: Sep 2007
Location: HK
Programs: Qantas (Lifetime Gold), PAL (Elite), British Airways (now sadly blue), Cathay MPO DM
Posts: 797
I have this Access Denied issue whenever I try logging into my CX account on CX homepage.
As soon as I disable my AdGuard (MacOS using Safari), then I am able to get through.
(Adding cathaypacific.com to the whitelist of my AdGuard didn't help. I still run into the issue unless I temporarily disable my AdGuard.)
As soon as I disable my AdGuard (MacOS using Safari), then I am able to get through.
(Adding cathaypacific.com to the whitelist of my AdGuard didn't help. I still run into the issue unless I temporarily disable my AdGuard.)
My opera has a built in setting to block adds, so I turned it off. Rebooted. UPdated Opera. Tried again - nada.
Last edited by fairhsa; Oct 16, 2024 at 7:44 pm
Dec 10, 2024 | 6:48 am
#14
Join Date: Mar 2024
Programs: Agoda VIP DM; Booking Genius L3; Trip Plt; ... (smirk!) // ALL Accor GO; Ascott ASR SL
Posts: 619
similar thing happening now:
(website)
"Service Unavailable - Zero size object
The server is temporarily unable to service your request. Please try again later.
Reference #15.d4455b68.1733837768.1244db66
https://errors.edgesuite.net/15.d445...37768.1244db66"
(app)
"We have encountered a connectivity issue.
We could not proceed your request as we were unable to reach the booking system just now.
(tech-7d1f6a"
(website)
"Service Unavailable - Zero size object
The server is temporarily unable to service your request. Please try again later.
Reference #15.d4455b68.1733837768.1244db66
https://errors.edgesuite.net/15.d445...37768.1244db66"
(app)
"We have encountered a connectivity issue.
We could not proceed your request as we were unable to reach the booking system just now.
(tech-7d1f6a"
Jan 9, 2025 | 2:28 pm
#15
Join Date: Aug 2006
Location: Switzerland
Posts: 2,786
I've had this error for ages when using Firefox (MacOS). Just tried again today, which is why I'm posting.
All cookies/cache deleted, uBlock Origin disabled, Enhanced Tracking Protection off. Nothing helps. Tried private window, tried safe mode.
The only solution is to use Safari, which works without issue.
All cookies/cache deleted, uBlock Origin disabled, Enhanced Tracking Protection off. Nothing helps. Tried private window, tried safe mode.
The only solution is to use Safari, which works without issue.