Is CX blocking Google Flights?
Apr 15, 2024 | 7:22 pm
#1
Original Poster
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold/OW emerald, QR
Posts: 17,049
Google Flight not dispaying CX
For several days GoogleFlight has not been displaying CX for the destinations I searched (TPE, PVG,...).
I don't know what is the problem and whether it is a more general IT glitch.
I don't know what is the problem and whether it is a more general IT glitch.
Apr 16, 2024 | 3:53 am
#3
Join Date: Dec 2008
Location: PEK, AUS, WAS, HKG
Programs: CX Gold
Posts: 1,288
Is CX blocking Google Flights?
In the past few days I could not find CX flights on Google flights. Is this a temporary glitch from Google, or is CX actively blocking Google Flights?
No CX flights appearing on Google Flights?
No CX flights appearing on Google Flights?
Apr 16, 2024 | 4:55 am
#5
Moderator: Cathay Pacific
Join Date: Jan 2024
Programs: CX DM-
Posts: 1,302
I'm based in the UK. The same happened when I was in the US.
For me, only all direct flights to HKG and Ex-HKG flights are blocked by CX or can only display the highest fare (no way a return LHR-HKG in Y should cost 4000).
For me, only all direct flights to HKG and Ex-HKG flights are blocked by CX or can only display the highest fare (no way a return LHR-HKG in Y should cost 4000).
Apr 16, 2024 | 5:18 am
#7
Join Date: Jun 2011
Location: Switzerland
Programs: Bonvoy Titanium (LTG), IHG Amb, OW Sapphire
Posts: 1,672
I'm in Switzerland and when using Google Flights, it shows CX flights from LON to HKG but it shows nothing at all for HKG-TPE.... or HKG-TYO
CDG-TPE, CDG-HKG or ZRH-TPE shows nothing (except code-shares but no CX metal).
So weird...
CDG-TPE, CDG-HKG or ZRH-TPE shows nothing (except code-shares but no CX metal).
So weird...
Apr 16, 2024 | 6:54 pm
#9
Join Date: Jul 2008
Location: HKG
Programs: Marriott Ambassador (Titanium Lifetime), BA GfL, EK Gold, HH Diamond, Ex-BD*G
Posts: 3,737
I noticed this a few days ago at the weekend as well (very frustrating), it seems to semi-impact ITA matrix as well (sometimes it does show CX, but seems to be expensive fares or not all routes). At the time I found examples on reddit implying that historically there was a 5-10 day blackout window in the past, subsequently fixed (I can't find the same thread again). Hopefully it is a temporary glitch and will be resolved - I still can't (HK based) search a simple HKG-SGN route in May and get a Cathay option for example.
Apr 16, 2024 | 9:18 pm
#10
FlyerTalk Evangelist
Join Date: Mar 2010
Programs: DL, OZ, AC, AS, AA, BA, Hilton, Hyatt, Marriott, IHG
Posts: 21,004
Apr 17, 2024 | 12:38 am
#11
Original Poster
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold/OW emerald, QR
Posts: 17,049
This is really weird. For some dates, it shows HND-HKG but not HKG-HND. For some dates (tries near term and long term), it shows nothing (except the JAL codeshare), while the CX flights are wide open.
Frankly, this is quite damaging for CX.as many people use GF.
Frankly, this is quite damaging for CX.as many people use GF.
Apr 17, 2024 | 12:49 am
#12
FlyerTalk Evangelist
Join Date: Mar 2010
Programs: DL, OZ, AC, AS, AA, BA, Hilton, Hyatt, Marriott, IHG
Posts: 21,004
Like I said, I saw nothing for HKG-SIN on GF. You told me to book directly through CX. CX's website sucks compared to GF.