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-   -   Cathay Pacific - Extremely poor service (https://www.flyertalk.com/forum/cathay-pacific-cathay/2146927-cathay-pacific-extremely-poor-service.html)

boybi Apr 20, 2026 11:20 pm

I only ever hear "beef or chicken?"

percysmith Apr 20, 2026 11:24 pm

I like the ANA way of doing it:

JL and CX should emulate.

patrickw Apr 20, 2026 11:37 pm


Originally Posted by zhaobao (Post 37714241)
The following issue has happened too often now. The flight attendants in Y, when passing out meals, only want to communicate with passengers as little as possible.There was one instance where the flight attendant just said "pasta" - what was written on the post-it note on the cart (which I could clearly see) was seafood pasta with lobster sauce. Another instance, from BKK to HKG, it was "vegetable curry". I did not see the post-it note. I took a gamble and went for it anyway - clearly it was Thai green curry pork with veggies over rice, and catered from Bangkok too ! Are they THAT lazy ?!

Though the crew knows some "keywords" are more popular than others and they sometimes need to say it differently to control inventory and promote the less popular options so they don't run out one of the choices too quickly. Not saying it must be the only reason and they could still phrase it better but sometimes it's not just about laziness.

prathetkrungthep Apr 22, 2026 2:07 pm


Originally Posted by percysmith (Post 37714473)
JL and CX should emulate.

JL does this on long-haul flights. Unfortunately on JL there is often only one meal option for intra-Asia flights hence rendering that moot.

zhaobao Apr 26, 2026 11:32 pm


Originally Posted by percysmith (Post 37714473)
I like the ANA way of doing it:



JL and CX should emulate.

Exactly. What is so difficult ? Or just flash the menu on the IFE ?

zhaobao Apr 26, 2026 11:34 pm


Originally Posted by patrickw (Post 37714484)
Though the crew knows some "keywords" are more popular than others and they sometimes need to say it differently to control inventory and promote the less popular options so they don't run out one of the choices too quickly. Not saying it must be the only reason and they could still phrase it better but sometimes it's not just about laziness.

You do have a point. I would always go for the Thai dish catered from BKK, and I am sure the crew themselves know. Yes steer everyone towards the very average dish catered from Cathay Dining in HKG. But again I have seen this on BKK, TFU and CEB flights.

percysmith Apr 27, 2026 12:50 am


Originally Posted by zhaobao (Post 37724389)
Exactly. What is so difficult ? Or just flash the menu on the IFE ?

Photos better because 1) you don't need to have passenger click to the menu page and 2) let's not go into exactly how languages/dialects "international flight crew" are supposed to speak...


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