FlyerTalk Forums

FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Cathay Pacific | Cathay (https://www.flyertalk.com/forum/cathay-pacific-cathay-487/)
-   -   Cathay Pacific - Extremely poor service (https://www.flyertalk.com/forum/cathay-pacific-cathay/2146927-cathay-pacific-extremely-poor-service.html)

DonQNguyen Mar 13, 2024 2:46 am

Thanks for the info. I was not aware that ridiculous amount of screening came from the TSA of the U.S., our homeland.

However, having traveled through Hong Kong in years 2018 an 2019, never did I experience any of this type of rigorous screening both those times.

Furthermore, Cathay Pacific staff was very "green", and appeared as though they were not trained properly/thoroughly enough. Dinner was served with missing entrees, trash pickup took longer than usual for a flight attendant to do their rounds, and just a general all-around lack of morale. Prehaps the pilot resignations of recent years and the decrease in pay has turned off the former Hong Kong flight attendants and the new recruits are all mainlanders from what I could tell

DonQNguyen Mar 13, 2024 2:50 am

The problem with flight attendants not assisting clients with carry-ons that go into the overhead bins is that some passengers are not tall enough, don't have adequate strength, and don't know how to stow their bags efficiently for the next guy's baggage.

DonQNguyen Mar 13, 2024 2:53 am

I posted on Reddit by copying what I wrote here to save me typing time. Just wanted to let everyone there know what we experienced. I did not write about the 2nd meal part, which was served very late giving us little time to eat before landing.

oldchinahand Mar 13, 2024 3:35 am


Originally Posted by DonQNguyen (Post 36075940)
I posted on Reddit by copying what I wrote here to save me typing time. Just wanted to let everyone there know what we experienced. I did not write about the 2nd meal part, which was served very late giving us little time to eat before landing.

I agree that through no fault of its own Cathay needed to employ (and reemploy) a large number of c.crew very quickly -and is still doing so as it continues to expand the schedule .
It takes, I am told at least 16 weeks to properly train a junior cabin crew member and of course the airline only has just so many qualified trainers thus some parts of the training needed to be 'on the job' which is not of course desirable.
Many have commented in the past few months that the c. crew service has been very good but clearly it is still a 'work in progress' particularly sometimes in economy class.
Not good but improving fast

nightkhan Mar 13, 2024 8:26 am


Originally Posted by DonQNguyen (Post 36075362)
A group of us just got home to San Francisco from Bangkok to Hong Kong to San Francisco. Flight CX 872

At HKIA (Hong Kong International Airport), we were treated very poorly by the Cathay Pacific staff and the airport was dead. They had cordoned off the Gate and made us line up in single-file while they let us in one-by-one to interrogate us with a bunch of silly questions about if we had any weapons, anyone else's luggage we were carrying, etc.

don't fly into the US much? This is the standard screening questions, they've been doing this at HKG and other intl airports for as long as i can remember whenever I fly back into the US. not sure why you're complaining about CX for this

Jackolee Mar 16, 2024 2:17 am

Going through the whole threads, 2 words pop up: "Entitled" and "OCD"...:p

SKT-DK Mar 16, 2024 2:30 am


Originally Posted by DonQNguyen (Post 36075936)
The problem with flight attendants not assisting clients with carry-ons that go into the overhead bins is that some passengers are not tall enough, don't have adequate strength, and don't know how to stow their bags efficiently for the next guy's baggage.

Well, how about passengers only carry the amount of crap they can physically manage? If people cannot lift their own bags, maybe that should be the first clue as to not attempt to bring it onboard. Crew are not baggage porters.

HarbourGent Mar 16, 2024 7:10 am


Originally Posted by oldchinahand (Post 36076015)
through no fault of its own Cathay needed to employ (and reemploy) a large number of c.crew very quickly

It made the choice not to hang onto lots of experienced crew short-sightedly during the pandemic. Tough circumstances, yes, but "through no fault of its own" lets the airline off very charitably.

aznichiro115 Mar 16, 2024 11:03 pm


Originally Posted by hkskyline (Post 36075844)

Who runs the gate security check for US departures anyway? I don't recall they had CX uniforms, so it's probably done by a security company independent of the airline.

Most likely AVSECO
https://www.avseco.com.hk/en

oldchinahand Mar 16, 2024 11:21 pm


Originally Posted by HarbourGent (Post 36084819)
It made the choice not to hang onto lots of experienced crew short-sightedly during the pandemic. Tough circumstances, yes, but "through no fault of its own" lets the airline off very charitably.

To be fair they had not a lot of choice given all of the circumstances. it was rather -let some staff go in order to save the jobs of the majority. Had they not taken these drastic measures it is unlikely that the airline would have survived.thus all jobs last

fairhsa Mar 17, 2024 5:11 am


Originally Posted by oldchinahand (Post 36086420)
To be fair they had not a lot of choice given all of the circumstances. it was rather -let some staff go in order to save the jobs of the majority. Had they not taken these drastic measures it is unlikely that the airline would have survived.thus all jobs last

But they didn't save the jobs of the majority. They let almost EVERYONE go.

oldchinahand Mar 17, 2024 9:28 pm


Originally Posted by fairhsa (Post 36086768)
But they didn't save the jobs of the majority. They let almost EVERYONE go.

Utter rubbish -don't you ever check before making a fool of your self on flyertalk

Prior the pandemic Cathay had 34,200 staff this was reduced to about 21,000 by early 2021 i.e. Cathay let under 35% of the staff go - not exactly everyone !
By early 2024 Cathay again employed close to 26000 staff worldwide with over 95% based in Hong Kong

Some on line sources offer slightly differing figures and dates but not by a lot .

TomYoung Mar 17, 2024 10:21 pm

I must have a bent calculator. It says that 21000 is a reduction of 38.6% from 34200, somewhat more than 35%. I'd better get an abacus.

NZflyer777 Mar 18, 2024 2:34 am


Originally Posted by oldchinahand (Post 36088438)
Utter rubbish -don't you ever check before making a fool of your self on flyertalk

Prior the pandemic Cathay had 34,200 staff this was reduced to about 21,000 by early 2021 i.e. Cathay let under 35% of the staff go - not exactly everyone !
By early 2024 Cathay again employed close to 26000 staff worldwide with over 95% based in Hong Kong

Some on line sources offer slightly differing figures and dates but not by a lot .


Correct they did not let everyone go.
But made sure their long serving pilots left unlke SQ, which is why Cathay is looking more like TG and the Taiwanese airlines are out performing it.

Pilots you know, planes cant fly without them . Less easily replaceable than ground staff or FA's

oldchinahand Mar 18, 2024 3:30 am


Originally Posted by TomYoung (Post 36088509)
I must have a bent calculator. It says that 21000 is a reduction of 38.6% from 34200, somewhat more than 35%. I'd better get an abacus.


I did not feel the need to calculate exactly as my only point was that Cathay had KEPT THE MAJORITY OF ITS STAFF
Thank you for the calculation however my point is I believe well made.


All times are GMT -6. The time now is 10:02 am.


This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.