CX website/app technical issues, fare pricing discrepancy
Dec 11, 2023 | 1:56 pm
#1
Original Poster
Join Date: Apr 2021
Programs: CX Asia Miles
Posts: 150
CX website/app technical issues, fare pricing discrepancy
Evening all,
Attempting to book a return flight with CX LHR-BKK from 31/12-16/01. However, I have noticed some strange discrepancies with flight availability and pricing, and was wondering if anyone else has experienced similar?
Attempting to book a return flight with CX LHR-BKK from 31/12-16/01. However, I have noticed some strange discrepancies with flight availability and pricing, and was wondering if anyone else has experienced similar?
- On both app and website (UK)- There is availability showing for my preferred outbound journey (CX238, CX701), however, pricing is varying depending on the device (i.e. 784 return on website, yet 804 return on the app). Both with same departure dates (31st Dec) and both in same fare and cabin class.
- On the return (16th Jan), it gets more strange still: On the website, 6 of 8 flight options in Y showing no availability - including my preferred journey (CX674, CX255), with availability only on CX614, CX255 or CX750, CX255). However, on the app, the results are very different for the same day: Availability shows for CX674/CX255, amongst 5 other flight combinations. Think I will call them now to enquire, as it feels confusing with different information being shown for the exact same dates/fare.
- Just as a side note- does anyone know if the A350 does any of the overnight flights to LHR anymore? CX251/255 offer the best times as they're both overnight, allowing for more sleep, but currently displaying as 77W. (Miss the LGW flight which always offered the A350 overnight).
