Help needed: Status Points for Cathay Code and Swiss Metal flight
Dec 9, 2023 | 12:26 am
#1
Original Poster
Join Date: Nov 2005
Programs: NWA Plat
Posts: 197
Help needed: Status Points for Cathay Code and Swiss Metal flight
I took a Cathay-coded and Swiss-operated flight between HKG and ZRH a few months back. When I requested missing mileage for the biz class manually, customer service gave me the correct flight mileage but 0 status points.
The services team replied that only Cathay Cathay-operated flights can earn status points which seems wrong to me. My understanding is as long as it's CX coded on 160 ticket stock, we can earn status points.
I tried to look up terms and conditions on CX website but had no luck. Does anyone has a hit where I can find terms for the status points on codeshare flight?
Thanks.
The services team replied that only Cathay Cathay-operated flights can earn status points which seems wrong to me. My understanding is as long as it's CX coded on 160 ticket stock, we can earn status points.
I tried to look up terms and conditions on CX website but had no luck. Does anyone has a hit where I can find terms for the status points on codeshare flight?
Thanks.
Dec 9, 2023 | 4:28 am
#2
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Join Date: May 2009
Location: HKG
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Posts: 22,125
Unfortunately they seem to be right this time LH Codeshare w/ CX
Dec 9, 2023 | 5:09 am
#3
Original Poster
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Posts: 197
My marketing carrier was CX not LX. It was CX6633 HKG-ZRH.
Unfortunately they seem to be right this time LH Codeshare w/ CX
Dec 9, 2023 | 5:16 am
#4
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Point taken, not a direct answer.
But I dont think the agent is wrong tho even if CX code Earning club miles/sectors by taking code share flight (a CX code on CA metal earns no status points)
But I dont think the agent is wrong tho even if CX code Earning club miles/sectors by taking code share flight (a CX code on CA metal earns no status points)
Dec 9, 2023 | 8:00 am
#6
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Dec 9, 2023 | 12:35 pm
#7
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Customer service emailed me believing it's an error...
Dec 9, 2023 | 2:54 pm
#8
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And you should have the status points, as manual adjustment
But
Getting through to someone in CX who will take this up will be difficult
They will go around in infinite loop explaining the original rules, and ignore their mistake
I don‘t imagine CAD will take this up, they’re not customer/passenger facing previously. I don’t think Travel Industry Authority will either, while redemption ticketing is a travel agent activity and must go through AMTSL, the status program cannot be labelled the same way
Edit 6:07AM - you might attempt to involve Customs, as a false trade description is applied https://www.ofca.gov.hk/filemanager/...let.pdf#page=2
Last edited by percysmith; Dec 9, 2023 at 3:10 pm