Can CX check in agent change connecting flight
Sep 23, 2023, 2:23 pm
#1
Original Poster
Join Date: Aug 2006
Programs: EXPLT
Posts: 142
Can CX check in agent change connecting flight
Last DEC, I purchased SFO-HKG-Tokyo. ETA HKG @ 6:30AM. At the time of purchase, the next avbl flight to Tokyo was 10:30am. Now there are flights fm HKG as early as 8am-ish. I called CX and the only way to change to earlier flight was to re book at added fare difference. All of this despite schedule changes/additions since I booked the flights.
Now I’m just going to ask SFO check in CX agent when I check in to see if they can adjust the connecting flight then. Perhaps with maybe with small change fee. Anyone ever have any experience with this? Where CX check in agent changed to earlier connecting flight with small fee or free? Thx any feedback.
Now I’m just going to ask SFO check in CX agent when I check in to see if they can adjust the connecting flight then. Perhaps with maybe with small change fee. Anyone ever have any experience with this? Where CX check in agent changed to earlier connecting flight with small fee or free? Thx any feedback.
Sep 23, 2023, 7:13 pm
#2
Join Date: Nov 2009
Posts: 76
Last DEC, I purchased SFO-HKG-Tokyo. ETA HKG @ 6:30AM. At the time of purchase, the next avbl flight to Tokyo was 10:30am. Now there are flights fm HKG as early as 8am-ish. I called CX and the only way to change to earlier flight was to re book at added fare difference. All of this despite schedule changes/additions since I booked the flights.
Now I’m just going to ask SFO check in CX agent when I check in to see if they can adjust the connecting flight then. Perhaps with maybe with small change fee. Anyone ever have any experience with this? Where CX check in agent changed to earlier connecting flight with small fee or free? Thx any feedback.
Now I’m just going to ask SFO check in CX agent when I check in to see if they can adjust the connecting flight then. Perhaps with maybe with small change fee. Anyone ever have any experience with this? Where CX check in agent changed to earlier connecting flight with small fee or free? Thx any feedback.
Sep 24, 2023, 4:26 am
#3
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,568
CX will not freely change your ticket simply because they added a new flight.
The will ask for pricing adjustment either by phone or at airport. if possible.
The only case where they will is if your current flight is cancelled or has a significant time change.
The will ask for pricing adjustment either by phone or at airport. if possible.
The only case where they will is if your current flight is cancelled or has a significant time change.
Sep 24, 2023, 5:41 am
#4
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,543
If what you have in mind is a "same day change" or "same day standby" thing US style, that's just not the norm in Asia or Europe.
Sep 25, 2023, 12:39 pm
#6
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 6,437
In terms of technology, e-tickets can perfectly function like that, too. Most airlines unfortunately choose not to offer this anymore.
Sep 25, 2023, 3:03 pm
#7
Join Date: Oct 2006
Location: SEA, SFO, HKG
Programs: Alaska MVP Gold 100K; Cathay Diamond; Asiana Club Diamond; SkyMiles Diamond Medallion
Posts: 198
Now I’m just going to ask SFO check in CX agent when I check in to see if they can adjust the connecting flight then. Perhaps with maybe with small change fee. Anyone ever have any experience with this? Where CX check in agent changed to earlier connecting flight with small fee or free? Thx any feedback.
Sep 25, 2023, 5:26 pm
#8
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,803
Anyway OP can try at SFO and HKG. Worse are both agents can say no Cathay Pacific Same-Day Flight Change?
Sep 25, 2023, 9:02 pm
#9
Join Date: May 2015
Location: WAS, SZX, HKG
Programs: AS MVP Gold 75K, CX Green
Posts: 735
The 1030am NRT CX520 flight is usually on a long-haul aircraft, while the earlier 8am to NRT is usually on a 773. If you are flying Business, Prem Econ or Econ, the 773 will be a pretty significant downgrade. Just spend 2 more hours in the best F lounges in the world.
If you are looking for the HND flight... call back regularly to check if your original fare bucket has become available then there won't be a fare difference (CX usually uses historical fares for revalidation). Or if you don't have checked baggage you can try again at HKG: making the change at HKG you are no longer subjected to married segment as the SFO-HKG has been flown (which, of course, availability could go both ways)
If you are looking for the HND flight... call back regularly to check if your original fare bucket has become available then there won't be a fare difference (CX usually uses historical fares for revalidation). Or if you don't have checked baggage you can try again at HKG: making the change at HKG you are no longer subjected to married segment as the SFO-HKG has been flown (which, of course, availability could go both ways)
Sep 26, 2023, 1:29 am
#10
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 6,437
If you are looking for the HND flight... call back regularly to check if your original fare bucket has become available then there won't be a fare difference (CX usually uses historical fares for revalidation). Or if you don't have checked baggage you can try again at HKG: making the change at HKG you are no longer subjected to married segment as the SFO-HKG has been flown (which, of course, availability could go both ways)