CX Oneworld liaison
Aug 30, 2023 | 6:58 pm
#1
Original Poster
Join Date: Feb 2019
Posts: 18
CX Oneworld liaison
I’m booked on Asia miles ticket from ORD to BLQ thru LHR on BA 294. BA wet leased that flight to air belgium and have sent out an email that I am eligible to change my flight. The one world guidance is outlined in the BA forum (https://www.flyertalk.com/forum/35374730-post38.html) and it’s clear I have to rebook thru Cathay.
I have called 3 times and no one is able to get a copy of the waiver in place by BA and they all do not know what the One world liaison is. Are there other options I should reach out to? Twitter/e-mail/specific call number etc?
Thanks in advance!
I have called 3 times and no one is able to get a copy of the waiver in place by BA and they all do not know what the One world liaison is. Are there other options I should reach out to? Twitter/e-mail/specific call number etc?
Thanks in advance!
Aug 30, 2023 | 11:02 pm
#2
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 22,113
CX supervisors can speak to liaison. But you can’t get thru to them directly, nor to liaison.
Keep trying. Previously I would’ve suggested selecting “1” Cantonese and getting the agent to speak English, but nowadays they’re diverted to Guangzhou centre where agents aren’t too ready to do escalations.
Keep trying. Previously I would’ve suggested selecting “1” Cantonese and getting the agent to speak English, but nowadays they’re diverted to Guangzhou centre where agents aren’t too ready to do escalations.
Aug 31, 2023 | 12:15 am
#3
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 7,220
The one world guidance is outlined in the BA forum (https://www.flyertalk.com/forum/35374730-post38.html) and it’s clear I have to rebook thru Cathay.