Originally Posted by
Ryan Harder
The policy you cited originally came from
https://tradeuk.custhelp.com/app/ans...tail/a_id/8993, and this is meant to be "for British Airways-125 ticketed customers" only. You are on a CX-160 ticket if this is an AM redemption. While you can ask CX to take the BA policy into consideration, ultimately this is CX's decision, and the BA policy does not apply.