request refund after the passenger died
Aug 19, 2023 | 11:07 am
#1
Original Poster
Join Date: Apr 2013
Posts: 66
request refund after the passenger died
Hi, I am hoping that something from Cathay Pacific can get back to me (if they monitor this forum) or anyone else who can offer some suggestions.
I purchased a non-refundable ticket for my mother, who unexpectedly passed away. I bought the ticket using my own credit card on Expedia, who says they will try to help but they cannot find any specific language on the policy regarding the death of the passenger. So Expedia cannot be confident that I will get a full refund.
The trip was supposed to be in October so this is just truly unexpected.
I provided the death certificate to Expedia, who says they have shared it with Cathay Pacific. It's been almost a week but Cathay still has not responded.
Does anyone have any suggestion besides me waiting? Thank you.
I purchased a non-refundable ticket for my mother, who unexpectedly passed away. I bought the ticket using my own credit card on Expedia, who says they will try to help but they cannot find any specific language on the policy regarding the death of the passenger. So Expedia cannot be confident that I will get a full refund.
The trip was supposed to be in October so this is just truly unexpected.
I provided the death certificate to Expedia, who says they have shared it with Cathay Pacific. It's been almost a week but Cathay still has not responded.
Does anyone have any suggestion besides me waiting? Thank you.
Aug 19, 2023 | 4:45 pm
#2
Join Date: Jun 2006
Location: NYC/SIN
Programs: CX DM, SQ KF
Posts: 2,344
My condolences, sonicking
Ive cancelled a multi-pax non refundable booking, for all passengers (purchased directly from CX), when one of the passengers fell sick with COVID. This was well after COVID waivers had ended (May23). A copy of the doctors covid note had been sufficient for Cx to provide a full refund. Not quite sure how things would work given Expedia is the agent, but I think calm persistence will help- try pointing to 3.2.4 of the Conditions of Carriage
https://www.cathaypacific.com/conten...baggage-en.pdf
good luck, and condolences again.
Ive cancelled a multi-pax non refundable booking, for all passengers (purchased directly from CX), when one of the passengers fell sick with COVID. This was well after COVID waivers had ended (May23). A copy of the doctors covid note had been sufficient for Cx to provide a full refund. Not quite sure how things would work given Expedia is the agent, but I think calm persistence will help- try pointing to 3.2.4 of the Conditions of Carriage
https://www.cathaypacific.com/conten...baggage-en.pdf
good luck, and condolences again.
Last edited by jagmeets; Aug 19, 2023 at 5:05 pm
Aug 20, 2023 | 10:02 pm
#4
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 7,243
Hi, I am hoping that something from Cathay Pacific can get back to me (if they monitor this forum) or anyone else who can offer some suggestions.
I purchased a non-refundable ticket for my mother, who unexpectedly passed away. I bought the ticket using my own credit card on Expedia, who says they will try to help but they cannot find any specific language on the policy regarding the death of the passenger. So Expedia cannot be confident that I will get a full refund.
The trip was supposed to be in October so this is just truly unexpected.
I provided the death certificate to Expedia, who says they have shared it with Cathay Pacific. It's been almost a week but Cathay still has not responded.
Does anyone have any suggestion besides me waiting? Thank you.
I purchased a non-refundable ticket for my mother, who unexpectedly passed away. I bought the ticket using my own credit card on Expedia, who says they will try to help but they cannot find any specific language on the policy regarding the death of the passenger. So Expedia cannot be confident that I will get a full refund.
The trip was supposed to be in October so this is just truly unexpected.
I provided the death certificate to Expedia, who says they have shared it with Cathay Pacific. It's been almost a week but Cathay still has not responded.
Does anyone have any suggestion besides me waiting? Thank you.
No one from CX monitors this forum to our knowledge. If you would like to write to CX directly, the form is https://www.cathaypacific.com/cx/en_...rm/ticket.html. However, this should really be something handled between Expedia and CX. As the form notes, "If you purchased our tickets through a travel agent, please contact your travel agent to request a refund."
As long as your reservation has been cancelled before your flight, your refund eligibility should not change in most cases (when dealing with CX tickets) before departure or up to 1 year after the first original flight.
My condolences.
