FlyerTalk Forums - View Single Post - request refund after the passenger died
Thread: request refund after the passenger died
View Single Post
Old Aug 19, 2023 | 4:45 pm
  #2  
jagmeets
30 Countries Visited
All eyes on you!
15 Years on Site
 
Join Date: Jun 2006
Location: NYC/SIN
Programs: CX DM, SQ KF
Posts: 2,344
My condolences, sonicking

Ive cancelled a multi-pax non refundable booking, for all passengers (purchased directly from CX), when one of the passengers fell sick with COVID. This was well after COVID waivers had ended (May’23). A copy of the doctor’s covid note had been sufficient for Cx to provide a full refund. Not quite sure how things would work given Expedia is the agent, but I think calm persistence will help- try pointing to 3.2.4 of the Conditions of Carriage
https://www.cathaypacific.com/conten...baggage-en.pdf


good luck, and condolences again.
Last edited by jagmeets; Aug 19, 2023 at 5:05 pm
jagmeets is offline  
Reply