Delayed by 7 hours
May 24, 2023 | 1:59 am
#1
Original Poster
Join Date: Nov 2013
Location: london
Programs: BA silver
Posts: 173
Delayed by 7 hours
Hi all,
Arrived from an osaka flight earlier today and in HK visiting family and I've just got the cancellation/rebook email for my flight leaving at 23.05 tonight.
What are my options? Is it worth heading back to the airport?
Are cathay obliged to put me up on a hotel for the night? Can they book me on another airline?
TIA
Arrived from an osaka flight earlier today and in HK visiting family and I've just got the cancellation/rebook email for my flight leaving at 23.05 tonight.
What are my options? Is it worth heading back to the airport?
Are cathay obliged to put me up on a hotel for the night? Can they book me on another airline?
TIA
May 24, 2023 | 2:16 am
#4
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,915
Unless you volunteer more information, it is hard to help you.
Is it on a single ticket with just a brief layover in HK that you use to visit family? Which final destination?
CX is "obliged" to nothing by HK laws. But that also depends on the destination. If you were flying FROM EU/UK you would be entitled to a few benefits/compensation even on a "foreign" airline, but not on the way to EU/UK.
It never hurts to ask for free hotel. CX sometimes do. Although you will have to checkout the hotel around 3am or so.
Is it on a single ticket with just a brief layover in HK that you use to visit family? Which final destination?
CX is "obliged" to nothing by HK laws. But that also depends on the destination. If you were flying FROM EU/UK you would be entitled to a few benefits/compensation even on a "foreign" airline, but not on the way to EU/UK.
It never hurts to ask for free hotel. CX sometimes do. Although you will have to checkout the hotel around 3am or so.
May 24, 2023 | 2:28 am
#5
Join Date: Sep 2004
Location: HK
Programs: Cathay Silver, Marriott Ambassador, Hilton Diamond
Posts: 665
I don't see any flights departing tonight that's delayed 7 hours? If departing at 11:05pm tonight, there's CX255 which is delayed 30 minutes but will arrive on time.
May 24, 2023 | 2:33 am
#6
Original Poster
Join Date: Nov 2013
Location: london
Programs: BA silver
Posts: 173
Sorry guys
It's the flight CX255 scheduled to depart at 23.05
But I've got an email that it's been rescheduled to 06.10 tomorrow. There's nothing I can do in the my booking section at the moment
May 24, 2023 | 2:35 am
#7
Original Poster
Join Date: Nov 2013
Location: london
Programs: BA silver
Posts: 173
Unless you volunteer more information, it is hard to help you.
Is it on a single ticket with just a brief layover in HK that you use to visit family? Which final destination?
CX is "obliged" to nothing by HK laws. But that also depends on the destination. If you were flying FROM EU/UK you would be entitled to a few benefits/compensation even on a "foreign" airline, but not on the way to EU/UK.
It never hurts to ask for free hotel. CX sometimes do. Although you will have to checkout the hotel around 3am or so.
Is it on a single ticket with just a brief layover in HK that you use to visit family? Which final destination?
CX is "obliged" to nothing by HK laws. But that also depends on the destination. If you were flying FROM EU/UK you would be entitled to a few benefits/compensation even on a "foreign" airline, but not on the way to EU/UK.
It never hurts to ask for free hotel. CX sometimes do. Although you will have to checkout the hotel around 3am or so.
It's a stop over in HK. My original itinerary was LHR-HKG-KIX
And I was doing the return leg
May 24, 2023 | 3:06 am
#8
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 6,458
Code:
DOCX255
* OPERATIONAL FLIGHT INFO * CX 255 0 WE 24MAY23
CITY INFO HOUR (LOCAL)
HKG ESTIMATED TIME OF DEPARTURE 2335
ESTIMATED TIME OF ARRIVAL 0600 LHR
LHR AIRCRAFT EXPECTED AT GATE 0610
*1A PLANNED FLIGHT INFO* CX 255 0 WE 24MAY23
APT ARR DY DEP DY CLASS/MEAL EQP GRND EFT TTL
HKG 2305 WE JCDPIWREYBH/BD 77W 14:15
KMLVSNQO/BD
LHR 0620 TH 14:15
May 24, 2023 | 3:15 am
#9
Original Poster
Join Date: Nov 2013
Location: london
Programs: BA silver
Posts: 173
I believe it is scheduled to arrive LHR at 6:10am tomorrow, not departing at 6:10am from HKG tomorrow. Check carefully.
Code:
DOCX255 * OPERATIONAL FLIGHT INFO * CX 255 0 WE 24MAY23 CITY INFO HOUR (LOCAL) HKG ESTIMATED TIME OF DEPARTURE 2335 ESTIMATED TIME OF ARRIVAL 0600 LHR LHR AIRCRAFT EXPECTED AT GATE 0610 *1A PLANNED FLIGHT INFO* CX 255 0 WE 24MAY23 APT ARR DY DEP DY CLASS/MEAL EQP GRND EFT TTL HKG 2305 WE JCDPIWREYBH/BD 77W 14:15 KMLVSNQO/BD LHR 0620 TH 14:15
ZOMG, guys thanks a lot for waking my tired brain and actually looking at the wording.
Appreciate all the replies!
Heading to the airport and sleeping all the way there!!
Cheers!
May 24, 2023 | 4:24 am
#10
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,915
Indeed, CX255 is announced with a delay of 30 min, departure at 23:35, which is usual. And expected arrival at 6:10.
You probably misread the email.
Get to the airport around 21:00.
You probably misread the email.
Get to the airport around 21:00.