Can Cathay split a PNR?
Mar 30, 2023 | 3:14 am
#1
Original Poster
Join Date: Sep 2016
Posts: 440
Can Cathay split a PNR?
I booked a trip with a friend later this month to Hong Kong (two adult passengers on the same PNR), and sadly, we're no longer friends. I'm wondering if Cathay could split our tickets up into separate PNRs, so that my friend can cancel if she wants and I can continue with the flight? I'd love my PNR to be a new one too, just to avoid any risk of my former friend messing with my reservation details (doubt she would, but hey, you never know).
Mar 30, 2023 | 3:32 am
#2
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 22,114
Yes (standard procedure if I need to carve out one or more family members off a group booking and cancel (or upgrade!) them).
CX directly if you booked direct with them, your TA otherwise (hope it's not an OTA...)
CX directly if you booked direct with them, your TA otherwise (hope it's not an OTA...)
Mar 30, 2023 | 7:27 am
#3
Join Date: Jun 2006
Location: NYC/SIN
Programs: CX DM, SQ KF
Posts: 2,344
When the PNR is split, one of the passengers would be on a new PNR, and the other, on the original.
I think the passenger listed first, will retain the original PNR- might be wrong but thats my vague recollection from whenever we had to split PNRs (While making the booking: input my details first, wifes second. For some reason - probably alphabetical sort at work- CXs system would assign her the lower e ticket numbers- aka the first passenger on the PNR- and on splitting, she would retain the original PNR reference, and I got a new PNR)
ernestnywang might know the mechanics better.
I think the passenger listed first, will retain the original PNR- might be wrong but thats my vague recollection from whenever we had to split PNRs (While making the booking: input my details first, wifes second. For some reason - probably alphabetical sort at work- CXs system would assign her the lower e ticket numbers- aka the first passenger on the PNR- and on splitting, she would retain the original PNR reference, and I got a new PNR)
ernestnywang might know the mechanics better.
Mar 30, 2023 | 8:19 am
#4
Original Poster
Join Date: Sep 2016
Posts: 440
Gotcha, thank you both! Booked directly with Cathay so that should make it slightly easier - guessing I'd have to call in to have this done (versus writing in over Twitter DM / email / chat), especially if I want the new PNR (as I think I'm listed first on the ticket, my name starts with A)?
Mar 30, 2023 | 12:32 pm
#5
Join Date: Apr 2012
Location: YVR, KUL
Programs: AC, MH, BA, AF-KL
Posts: 3,175
Gotcha, thank you both! Booked directly with Cathay so that should make it slightly easier - guessing I'd have to call in to have this done (versus writing in over Twitter DM / email / chat), especially if I want the new PNR (as I think I'm listed first on the ticket, my name starts with A)?
Mar 30, 2023 | 11:42 pm
#6
Original Poster
Join Date: Sep 2016
Posts: 440
Apr 6, 2023 | 10:40 am
#7
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 7,224
Seems you booked 2 tickets together on CX's website, so you paid both using your credit card? I assume you have the right to cancel and get a refund of her ticket in this case?
When the PNR is split, one of the passengers would be on a new PNR, and the other, on the original.
I think the passenger listed first, will retain the original PNR- might be wrong but thats my vague recollection from whenever we had to split PNRs (While making the booking: input my details first, wifes second. For some reason - probably alphabetical sort at work- CXs system would assign her the lower e ticket numbers- aka the first passenger on the PNR- and on splitting, she would retain the original PNR reference, and I got a new PNR)
ernestnywang might know the mechanics better.
I think the passenger listed first, will retain the original PNR- might be wrong but thats my vague recollection from whenever we had to split PNRs (While making the booking: input my details first, wifes second. For some reason - probably alphabetical sort at work- CXs system would assign her the lower e ticket numbers- aka the first passenger on the PNR- and on splitting, she would retain the original PNR reference, and I got a new PNR)
ernestnywang might know the mechanics better.