Lounge access on code share flight
#16



Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 7,220
I am actually not sure if the codeshare agreement between CX and VN is free sale or block seat. There are some instances where advance seat selection is indeed technically impossible or limited, such as some of the QF/CZ and CI/KL code-share flights.
Indeed, when trying to pull out the VN*/CX on Sabre (the system also used by VN), a seat map is not generated.
Code:
4G*VN3563J1APRHKGSGN/O FLIGHT OPERATED BY ANOTHER CARRIER
#17
Original Poster
Original Member


Join Date: May 1998
Location: Hong Kong
Programs: CX DM, JGC Sapphire, FWC Gold
Posts: 382
First, I assume you have tried to put the CX (Amadeus) record locator on CX's website, but you could not select seat on CX MMB, right? I would try that first if you haven't.
I am actually not sure if the codeshare agreement between CX and VN is free sale or block seat. There are some instances where advance seat selection is indeed technically impossible or limited, such as some of the QF/CZ and CI/KL code-share flights.
Indeed, when trying to pull out the VN*/CX on Sabre (the system also used by VN), a seat map is not generated.
The last thing I may try is to use some other sources to get the seatmap of the CX flight (CX online booking, EF, KVS, or you can put the flight number and date here), find the desirable seat number, and call VN and ask VN to request the specific seat directly (using the "RQST" command if they use a command-based system), instead of trying to open the seat map to select seat (which they can't).
I am actually not sure if the codeshare agreement between CX and VN is free sale or block seat. There are some instances where advance seat selection is indeed technically impossible or limited, such as some of the QF/CZ and CI/KL code-share flights.
Indeed, when trying to pull out the VN*/CX on Sabre (the system also used by VN), a seat map is not generated.
Code:
4G*VN3563J1APRHKGSGN/O FLIGHT OPERATED BY ANOTHER CARRIER
The last thing I may try is to use some other sources to get the seatmap of the CX flight (CX online booking, EF, KVS, or you can put the flight number and date here), find the desirable seat number, and call VN and ask VN to request the specific seat directly (using the "RQST" command if they use a command-based system), instead of trying to open the seat map to select seat (which they can't).
In terms of codeshare agreement, I find VN can only sell at-most two J and four Y seats on any CX flights, so I am not sure this is free sale or block seat. I did ask VN and they just mentioned the number of seats they could sell was capped. But in my case, they managed to get three J seats for me but needed to split booking.
#18



Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 7,220
Ernest, thank you for your RQST suggestion, that seems to be the last thing I could do. I have tried to put the CX (Amadeus) record locator on CX's website, but whaI I could only do is to select my meal. Seat selection and adding CX FFP isn't allowed. I have EF and let me call VN to request the seats I want. I don't care what seats to get as long as they are in a pair or opposite to each other in the same aisle for flat bed J.
In terms of codeshare agreement, I find VN can only sell at-most two J and four Y seats on any CX flights, so I am not sure this is free sale or block seat. I did ask VN and they just mentioned the number of seats they could sell was capped. But in my case, they managed to get three J seats for me but needed to split booking.
Code:
11JUNHKGSGNVN
01JUN THU HKG/Z8 SGN/-1
VN RESPONSE ** DIRECT CONNECT PARTICIPANT **
13VN 595 J7 C6 D3 I1 O1 Y7 B7 HKGSGN 1520 1715 321 R 0 X357 /E
M7 S7 H7 K7 L7 Q7 N7 R0 T0 A0 E0 P0 G0 X3 V0
14VN*3563 J2 C2 Y4 B4 M4 S4 H4 HKGSGN 0835 1015 333 M 0 /E
L0 Q0 N0
15VN*3561 J2 C2 Y4 B4 M4 S4 H4 HKGSGN 1610 1755 333 M 0 /E
L0 Q0 N0
NO MORE - 1* TO CONTINUE.
BOOKING STATUS: SEGMENTS ADDED TO PNR
1 VN 3563 HKG - HONG KONG --> SGN - HO CHI MINH CITY C SS2
Vietnam Airlines 01JUN, 08:35 01JUN, 10:15
11JUNHKGSGNVN
01JUN THU HKG/Z8 SGN/-1
VN RESPONSE ** DIRECT CONNECT PARTICIPANT **
13VN 595 J7 C6 D3 I1 O1 Y7 B7 HKGSGN 1520 1715 321 R 0 X357 /E
M7 S7 H7 K7 L7 Q7 N7 R0 T0 A0 E0 P0 G0 X3 V0
14VN*3563 J2 C2 Y4 B4 M4 S4 H4 HKGSGN 0835 1015 333 M 0 /E
L0 Q0 N0
15VN*3561 J2 C2 Y4 B4 M4 S4 H4 HKGSGN 1610 1755 333 M 0 /E
L0 Q0 N0
NO MORE - 1* TO CONTINUE.
#19
Original Poster
Original Member


Join Date: May 1998
Location: Hong Kong
Programs: CX DM, JGC Sapphire, FWC Gold
Posts: 382
I am back and let me share with you my experience on this VN/CX code share drama
Outbound online check-in:
CX freaked me out on this as they didn't allow me to check in, so I gave them a call. The result was a complete freak out as the agent said my booking had issue and I might not even board the plane. Ran to VN office the next day and they said no issue at all. I even put them on conference call and the CX agent kept blaming VN for their wrong doing. It was a complete disaster. Magically within the 24 hours prior departure, I could check in at CX website, so not sure if this check-in time frame aligning to VN's 24 hours online check in practice.
Outbound seat selection:
As I had no way to input my MPC number, so I couldn't select any seats, but the system already allocated a pair of seat for me and my child.
Airport check-in:
As I was told my booking having certain issues, I arrived at the airport 3 hours ahead. No issue at all. I could check in at the F desk
Wing F lounge access:
Despite my flight was marketed by VN, I was able to enjoy full F benefit
Outbound online check-in:
CX freaked me out on this as they didn't allow me to check in, so I gave them a call. The result was a complete freak out as the agent said my booking had issue and I might not even board the plane. Ran to VN office the next day and they said no issue at all. I even put them on conference call and the CX agent kept blaming VN for their wrong doing. It was a complete disaster. Magically within the 24 hours prior departure, I could check in at CX website, so not sure if this check-in time frame aligning to VN's 24 hours online check in practice.
Outbound seat selection:
As I had no way to input my MPC number, so I couldn't select any seats, but the system already allocated a pair of seat for me and my child.
Airport check-in:
As I was told my booking having certain issues, I arrived at the airport 3 hours ahead. No issue at all. I could check in at the F desk
Wing F lounge access:
Despite my flight was marketed by VN, I was able to enjoy full F benefit
#20



Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 7,220
#21



Join Date: Oct 2019
Programs: BA Silver, SAS Diamond , TK Elite
Posts: 455
Reviving this thread with a related question. I am on a Cathay Ticketed flight operated by Qatar from SEZ to MEL via DOH and HKG. I am happy with the lounge access arrangements in HKG but confused about DOH! I am OneWorld Emerald and the ticket is booked as Business Essential (P Class). Will I get into the Al Mourjan Lounge or should I be aiming for the Platinum/Gold lounges? I note Qatar P class doesn't grant access to Al Mourjan but I am unclear as to if it makes a difference that I am on a Cathay ticketed flight operated by Qatar.
#22




Join Date: Mar 2014
Location: SF Bay Area
Posts: 34
Flew DXB - HKG - HAN on a J ticket from CX. I was denied access to The Pier lounge at HKG because my outgoing flight was not CX or Oneworld despite being a codeshare (CX operated by VN). Was really looking forward to using one of the Cathay lounges. Oh well.
#23


Join Date: Jan 2005
Posts: 1,678
Reviving this thread with a related question. I am on a Cathay Ticketed flight operated by Qatar from SEZ to MEL via DOH and HKG. I am happy with the lounge access arrangements in HKG but confused about DOH! I am OneWorld Emerald and the ticket is booked as Business Essential (P Class). Will I get into the Al Mourjan Lounge or should I be aiming for the Platinum/Gold lounges? I note Qatar P class doesn't grant access to Al Mourjan but I am unclear as to if it makes a difference that I am on a Cathay ticketed flight operated by Qatar.
#24




Join Date: Mar 2009
Location: HKG
Programs: QF WP (OW Emerald), TK Elite (* Gold)
Posts: 346
Do you have CX status? CX Diamond/Gold shall grant you access if I understand correctly.
Other OW Emerald/Sapphire status, afaik, probably no access, the flight needs to be marketed AND operated by oneworld.
#25



Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 7,220
Neither https://www.skyteam.com/en/lounges/l...irportcode=HKG nor https://www.vietnamairlines.com/tw/e...airport-guides makes clear which lounge VN uses at HKG. I assume it would be Plaza Premium, but there is no clear indication. I would imagine you have access to whichever lounge VN sends its own J pax to.
#27




Join Date: Jan 2005
Location: If only I knew
Programs: Several of my own making in which I was recently fast-tracked to super-duper-ber-elite status
Posts: 1,125
#29



Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 7,220


