Question on A350 IFE interference from power sockets
Jan 4, 2023 | 8:29 am
#1
Original Poster
Join Date: Apr 2009
Location: W11
Programs: BAEC Gold
Posts: 65
Question on A350 IFE interference from power sockets
I recently did 2 sectors in J on the A350 (LHR-HKG and BKK-HKG). On both flights I was not able to plug anything into either the power socket or the usb charging port without causing a lot of interference into my IFE headphones (loud buzzing from the socket or continual breaking up of the sound from the usb socket). Was I just unlucky to have this issue on both flights (in different seats) or is it a known bug of the seat design? I have a 14+ hour flight back to London later this week and it's going to be annoying not to be able to plug anything in while using the IFE system. Any suggestions on what I might be able to do to mitigate the problem would be appreciated.
Jan 5, 2023 | 2:17 am
#2
Join Date: Aug 2017
Location: New York, NY - USA
Programs: CX Diamond (DM)
Posts: 354
I recently did 2 sectors in J on the A350 (LHR-HKG and BKK-HKG). On both flights I was not able to plug anything into either the power socket or the usb charging port without causing a lot of interference into my IFE headphones (loud buzzing from the socket or continual breaking up of the sound from the usb socket). Was I just unlucky to have this issue on both flights (in different seats) or is it a known bug of the seat design? I have a 14+ hour flight back to London later this week and it's going to be annoying not to be able to plug anything in while using the IFE system. Any suggestions on what I might be able to do to mitigate the problem would be appreciated.
-Chris
Jan 7, 2023 | 7:30 am
#3
Original Poster
Join Date: Apr 2009
Location: W11
Programs: BAEC Gold
Posts: 65
Many thanks. I had the same problem again on the return flight to London, and as was the case with the other sectors, the J cabin was full so no possibility to move seats. I heard another passenger complaining about the same thing so it is clearly widespread. Have submitted a complain on the website as you suggested.
Jan 8, 2023 | 12:26 pm
#4
Join Date: Apr 2014
Location: Portland, Oregon
Programs: United Mileage Plus, EVA Infinity Mileage Lands, Alaska mileage plan
Posts: 42
I would be very interested in knowing which seats have interference and which seats do not seem to have the problem (assuming that there is any consistency by seat)
Thanks in advance
Thanks in advance
Jan 13, 2023 | 6:28 am
#6
Original Poster
Join Date: Apr 2009
Location: W11
Programs: BAEC Gold
Posts: 65
FWIW on the 3 different flights I was on, I was in window seats 20A, 14K and 17K. However I would be very surprised if the location of the seat made any difference, I assume the issue is poor insulation of the internal wiring within the seat design which could happen in any seat.
