CX Email Issues
Sep 21, 2022 | 7:26 am
#1
Original Poster
Join Date: Jun 2004
Location: HKG, NYC
Programs: CX Marco Polo Gold, Hilton Diamond, IHG Platinum Ambassador, Marriott Platinum
Posts: 186
CX Email Issues
Dear All,
I was trying to send an email with attachment (passport pdf) to correct the name on the ticket to [email protected] per the request of the call center representative, but the call center told me that they did not receive my email at all and there was also no auto reply from Cathay Pacific to acknowledge receipt of my email. Wonder if anyone else has encountered the same issue?
Many thanks.
I was trying to send an email with attachment (passport pdf) to correct the name on the ticket to [email protected] per the request of the call center representative, but the call center told me that they did not receive my email at all and there was also no auto reply from Cathay Pacific to acknowledge receipt of my email. Wonder if anyone else has encountered the same issue?
Many thanks.
Sep 21, 2022 | 11:37 am
#2
Join Date: Dec 2004
Programs: Most....Four elite air/ Three hotel elites - UA MillionMiler - DL RWT alum
Posts: 1,258
I have been trying to get credit for 4 AA flights in CP / Asia Miles portals, and have now sent 3 mails. I get a case number, but no response. The chat doesn't seem to work either.
Sep 22, 2022 | 2:40 am
#3
Original Poster
Join Date: Jun 2004
Location: HKG, NYC
Programs: CX Marco Polo Gold, Hilton Diamond, IHG Platinum Ambassador, Marriott Platinum
Posts: 186
CX acknowledged email issues last night. I ended up sending 10 emails to them and they finally received my documents.