Customer Service Contact
Dec 15, 2019, 11:08 am
#1
Original Poster
Join Date: Jul 2003
Posts: 456
Customer Service Contact
My partner and I are flying on Cathay in J from different locations in the USA to same location in Asia. Due to a Cathay schedule change, we were put on different connecting flights.
I have called Cathay several times to try to get our flights aligned again, and every time, the agent says they need to speak with the rate desk to confirm and will call me back. Cathay has never called back.
Is there an alternative approach? Maybe an email address? Or special telephone number? Or Twitter??
I have called Cathay several times to try to get our flights aligned again, and every time, the agent says they need to speak with the rate desk to confirm and will call me back. Cathay has never called back.
Is there an alternative approach? Maybe an email address? Or special telephone number? Or Twitter??
Dec 15, 2019, 12:27 pm
#3
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,811
Dec 16, 2019, 5:56 am
#5
Join Date: Sep 2013
Location: Singapore
Programs: MPC, KF, Accor, SPG, HH
Posts: 919
Please yo’all, stop playing the self entitlement card and get the OP to barge in on someone before you see how restrictive their situation. FWIW, he might even be charged a change fee for wanting to change a square of toilet paper that is more smoothing on his bumbums.
Dec 16, 2019, 5:07 pm
#9
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,811