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Originally Posted by Happy
(Post 30597655)
.....
AF does not need to oversell its F cabin to downgrade those mistake fare tickets. It simply needs to identify those tickets and flag such in the system. AF never noticed the ticket holders about the downgrades. It just did it when the ticketholder check in. That is the best part, the downgrades did not happen until within 24 hours of the departure. If you are interested you can read the old thread how the BAD NEWS being found out - when at OLCI, or in one poster's case, he is a travel agent so he has access to the reservation system and he saw his whole itinerary was downgraded to Y... |
Originally Posted by dddc
(Post 30598167)
Interesting to hear this. Working in systems projects, it's history like this that can get built to stop future occurrences happening. But the thing is systems folk won't know what to build unless the business folk tell them about it. You either need experienced Business Analysts who can make suggestions like this, or a good business based subject matter expert who has thought about the scenarios that can go wrong. Too often systems are built following the vanilla path and then when it gets released into the real world, suddenly all the issues get discovered. Then it also comes down to cost and performance. Monitoring systems more frequently may mean some parts slow down affecting performance, something a lot of businesses don't want to happen.
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I will declare that I got the good (bought 2 SGNJFK myself and would probably put myself in position for between a double/triple DM renewal in 2019) but at the same time the bad and ugly (looks like a US flight I was looking to apply a BUD on in mid 2019 has had its A inventory (ie my BUD cert as well) cannibalized because of this), so I’m not sure what to make of this and not particularly overjoyed that they decided to honor this just yet...I can just feel sorry and how bad some of our fellow high yielding/fare paying DMs may feel here. Penalizing DMs from using our hard earned coveted certs (or limitedly splurging on A fares) because of this...well...makes me feel rather dismayed at the same time. Guess I can’t have my cake and eat it! PS I don’t have much sympathy from mileage redeemers complaining however. These tickets IMO are not exactly any more ‘superior’ either... |
Originally Posted by percysmith
(Post 30594062)
If Because Air behaves like British Airways, no
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Originally Posted by JALPak
(Post 30598156)
CX has already announced they will honor the tickets on twitter. The First Class sold were A fares, which are often sold at discounted rates anyway. E.g. CX won’t get close to retail rates from AONEx tickets |
Originally Posted by JALPak
(Post 30598156)
CX has already announced they will honor the tickets on twitter. The First Class sold were A fares, which are often sold at discounted rates anyway. E.g. CX won’t get close to retail rates from AONEx tickets As published in Bloomberg: https://www.bloomberg.com/news/artic...keting-blooper Crossing fingers for my HAN-HKG-SFO return in F for 2 passengers (February) and one way HAN-HKG-YVR in F for 2 passengers (May) |
pretty impressed. but they have set a bad precedent for themsleves now.... next time it happens if it goes to court this will be a.precedent on behalf of claimant.
to all those DMs... it sends you a clear message... CX cares.about it petty public relations and look good at cost of your geuine business. they value those arbing backpackers than your past xxx Years of loyalty and hard cash... go decide urself if this is airline u want to stick to. |
I had a fully paid booking in F for 2 pax on HKG-JFK in 3 weeks. The seat map has gone from just the two of us on the flight on Monday morning, to a full cabin on Wednesday morning. We were looking forward to this flight, but now not so much, as more recently I have been a victim of many F flights on CX where full cabins didn't always mean getting your first choices on things/running out of things, especially on such a long sector. Had an annoying loud talking blogger/photographer standing on seats for photos, bragging to crew in aisles etc. for most of the flight till a couple of us had to ask the CSM to take action (which they did and had them delete pics of pax and videos as well since a woman and her husband complained about intrusion on their privacy). Fingers crossed non of those are with us on our flight too. |
Originally Posted by fakecd
(Post 30598322)
to all those DMs... it sends you a clear message... CX cares.about it petty public relations and look good at cost of your geuine business. they value those arbing backpackers than your past xxx Years of loyalty and hard cash... go decide urself if this is airline u want to stick to.
(No personal skin in this. Was awake at 6:30am. Looked at the fares and decided not to partake for my wife and myself. I also assessed the redemption aspect and believe it is no threat to YVR uncle because we've redeemed Feb and Jul 19 and this fare can't affect Feb 20). |
Happy for those who were able to take advantage of this. I was quite surprised by CX's generosity particularly as it relates to honoring the F fares. However, as a frequent purchaser of CX premium fares to the US, I hope I don't run into issues with finding F availability or else this will reduce my spend with CX in 2019.
It's already looking like I won't be able to use my DM upgrades on US routes, which is definitely a hit to how I will value DM in 2019. |
Was waiting for an F award from US in February and the inventory went from A4 to F2 in one day. Seems like my chance is very dim now. |
Originally Posted by JALPak
(Post 30598156)
CX has already announced they will honor the tickets on twitter. The First Class sold were A fares, which are often sold at discounted rates anyway. E.g. CX won’t get close to retail rates from AONEx tickets |
Originally Posted by G-CIVC
(Post 30598237)
I will declare that I got the good (bought 2 SGNJFK myself and would probably put myself in position for between a double/triple DM renewal in 2019) but at the same time the bad and ugly (looks like a US flight I was looking to apply a BUD on in mid 2019 has had its A inventory (ie my BUD cert as well) cannibalized because of this), so I’m not sure what to make of this and not particularly overjoyed that they decided to honor this just yet...I can just feel sorry and how bad some of our fellow high yielding/fare paying DMs may feel here. Penalizing DMs from using our hard earned coveted certs (or limitedly splurging on A fares) because of this...well...makes me feel rather dismayed at the same time. Guess I can’t have my cake and eat it! PS I don’t have much sympathy from mileage redeemers complaining however. These tickets IMO are not exactly any more ‘superior’ either... |
Originally Posted by fakecd
(Post 30598322)
pretty impressed. but they have set a bad precedent for themsleves now.... next time it happens if it goes to court this will be a.precedent on behalf of claimant.
to all those DMs... it sends you a clear message... CX cares.about it petty public relations and look good at cost of your geuine business. they value those arbing backpackers than your past xxx Years of loyalty and hard cash... go decide urself if this is airline u want to stick to. |
Originally Posted by Cambo
(Post 30598219)
If you want a system in place to resolve the found issues, then things do get complicated (both at the business level as well technical). Just delaying, putting suspicious transactions on hold for manual validation (for example, more sales than 20% of the average, etc), isn't that difficult to implement.
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