CX.com isn't recognizing OW Ruby?
Nov 19, 2018 | 10:21 pm
#1
Original Poster
Join Date: Sep 2018
Location: SHA，HEL
Programs: SAS Dimond, Finnair Gold, Lufthansa Senator, Hilton Gold, Radisson VIP
Posts: 293
CX.com isn't recognizing OW Ruby?
I put in my QR Silver number, and it seems like not recognizing it. No where appeared anything like OneWorld Ruby or something like that.
I also read that AA gold is not recognizable on CX.com?
It is just weird to see it not on the website, I am flying J so as long as the points goes into my account, it so not a big deal. For passenger flying Y, this is probably a big deal.
Anyone having the same problem?
I also read that AA gold is not recognizable on CX.com?
It is just weird to see it not on the website, I am flying J so as long as the points goes into my account, it so not a big deal. For passenger flying Y, this is probably a big deal.
Anyone having the same problem?
Nov 19, 2018 | 11:11 pm
#2
Join Date: Nov 2007
Location: Hong Kong
Programs: CX, UA, Shangri-La, Hyatt, Starwood
Posts: 8,235
I put in my QR Silver number, and it seems like not recognizing it. No where appeared anything like OneWorld Ruby or something like that.
I also read that AA gold is not recognizable on CX.com?
It is just weird to see it not on the website, I am flying J so as long as the points goes into my account, it so not a big deal. For passenger flying Y, this is probably a big deal.
Anyone having the same problem?
I also read that AA gold is not recognizable on CX.com?
It is just weird to see it not on the website, I am flying J so as long as the points goes into my account, it so not a big deal. For passenger flying Y, this is probably a big deal.
Anyone having the same problem?
Nov 19, 2018 | 11:18 pm
#3
Join Date: Jun 2016
Location: SYD/PEK
Programs: MPC CXGO, IHG RA
Posts: 104
When I was SL the AA system successfully traced my ruby status after I booked the ticket online. So I guess that's down to CX's IT?
Nov 19, 2018 | 11:26 pm
#4
Join Date: Nov 2007
Location: Hong Kong
Programs: CX, UA, Shangri-La, Hyatt, Starwood
Posts: 8,235
interesting, I didn't know that. I must admit my knowledge on this subject is only based on what I read in FT! And it was a long time ago, I might be remembering the wrong thing
Nov 19, 2018 | 11:26 pm
#5
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 22,913
https://www.oneworld.com/ffp/ruby-privileges
OW Sapphire is noticeably better
https://www.oneworld.com/ffp/sapphire-privileges
Nov 20, 2018 | 1:54 am
#6
Join Date: Apr 2009
Location: Hong Kong
Programs: CX Diamond (OW Emerald), former SQ Krisflyer Gold
Posts: 2,602
I don't think this is correct. Some airlines like AA actually give OW Ruby status passengers decent benefits, like one free checked bag.
Nov 20, 2018 | 3:11 am
#8
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,791
Nov 20, 2018 | 3:31 am
#9
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,797
Nov 20, 2018 | 5:37 am
#11
Original Poster
Join Date: Sep 2018
Location: SHA，HEL
Programs: SAS Dimond, Finnair Gold, Lufthansa Senator, Hilton Gold, Radisson VIP
Posts: 293
OW ruby does not get you much
https://www.oneworld.com/ffp/ruby-privileges
OW Sapphire is noticeably better
https://www.oneworld.com/ffp/sapphire-privileges
https://www.oneworld.com/ffp/ruby-privileges
OW Sapphire is noticeably better
https://www.oneworld.com/ffp/sapphire-privileges
Nov 20, 2018 | 8:43 am
#13
Join Date: Sep 2009
Programs: Former AA EXP,Former UA Gold,Marriott PP,Hilton Diamond, National EX, Hertz PC
Posts: 120
I was just thinking about this, I am OW emerald and I am only showing 2 bags allowed in MMB but the website says I should get three. Should I call them or is it an IT issue and will have no problems at the airport?
Nov 20, 2018 | 10:39 am
#14
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 7,220
Ruby is tracked, and I can confirm that this has been the case for at least 10 years. In all AA PNRs, if the passenger has Ruby status, the first or second line of the PNR will say "* RUBY *" (likewise for SPHs and EMDs). For Amadeus carriers (all oneworld carriers except AA, LA and their affiliates, not sure about S7), the SSR (Special Service Request) line for frequent flyer membership will read something like, taking my own example, "*SSR FQTV BA HK/ CX1xxxxxxxxx RUBY/SL."