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-   -   CX.com isn't recognizing OW Ruby? (https://www.flyertalk.com/forum/cathay-pacific-cathay/1941427-cx-com-isnt-recognizing-ow-ruby.html)

jerrythegreat12 Nov 19, 2018 10:21 pm

CX.com isn't recognizing OW Ruby?
 
I put in my QR Silver number, and it seems like not recognizing it. No where appeared anything like OneWorld Ruby or something like that.
I also read that AA gold is not recognizable on CX.com?
It is just weird to see it not on the website, I am flying J so as long as the points goes into my account, it so not a big deal. For passenger flying Y, this is probably a big deal.
Anyone having the same problem?

QRC3288 Nov 19, 2018 11:11 pm


Originally Posted by jerrythegreat12 (Post 30447601)
I put in my QR Silver number, and it seems like not recognizing it. No where appeared anything like OneWorld Ruby or something like that.
I also read that AA gold is not recognizable on CX.com?
It is just weird to see it not on the website, I am flying J so as long as the points goes into my account, it so not a big deal. For passenger flying Y, this is probably a big deal.
Anyone having the same problem?

I didn't think Ruby was something tracked around OneWorld, even though it has a name. I thought only Sapphire and Emerald were recognized systemwide. Ruby is a name, but I wasn't aware the systems of other airlines could recognize it.

rays Nov 19, 2018 11:18 pm


Originally Posted by QRC3288 (Post 30447689)
I didn't think Ruby was something tracked around OneWorld, even though it has a name. I thought only Sapphire and Emerald were recognized systemwide. Ruby is a name, but I wasn't aware the systems of other airlines could recognize it.

When I was SL the AA system successfully traced my ruby status after I booked the ticket online. So I guess that's down to CX's IT?

QRC3288 Nov 19, 2018 11:26 pm


Originally Posted by rays (Post 30447701)


When I was SL the AA system successfully traced my ruby status after I booked the ticket online. So I guess that's down to CX's IT?

interesting, I didn't know that. I must admit my knowledge on this subject is only based on what I read in FT! And it was a long time ago, I might be remembering the wrong thing

Mwenenzi Nov 19, 2018 11:26 pm


Originally Posted by jerrythegreat12 (Post 30447601)
I put in my QR Silver number, and it seems like not recognizing it. No where appeared anything like OneWorld Ruby or something like that.
<snip>

OW ruby does not get you much
https://www.oneworld.com/ffp/ruby-privileges

OW Sapphire is noticeably better
https://www.oneworld.com/ffp/sapphire-privileges

midlevels Nov 20, 2018 1:54 am


Originally Posted by QRC3288 (Post 30447689)
I didn't think Ruby was something tracked around OneWorld, even though it has a name. I thought only Sapphire and Emerald were recognized systemwide. Ruby is a name, but I wasn't aware the systems of other airlines could recognize it.

I don't think this is correct. Some airlines like AA actually give OW Ruby status passengers decent benefits, like one free checked bag.

ermen Nov 20, 2018 2:52 am

Believe that RUBY is tracked

My daughters BA Bronze (OWR) certainly prints on the BP and should get free seat selection

skywardhunter Nov 20, 2018 3:11 am


Originally Posted by midlevels (Post 30447946)
I don't think this is correct. Some airlines like AA actually give OW Ruby status passengers decent benefits, like one free checked bag.

A free checked bag is standard with virtually every non-LCC airline outside the US so it's not much of a benefit.

sxc Nov 20, 2018 3:31 am


Originally Posted by skywardhunter (Post 30448056)
A free checked bag is standard with virtually every non-LCC airline outside the US so it's not much of a benefit.

Not BA...

skywardhunter Nov 20, 2018 3:40 am


Originally Posted by sxc (Post 30448077)

Not BA...

I said non-LCC

jerrythegreat12 Nov 20, 2018 5:37 am


Originally Posted by Mwenenzi (Post 30447717)
OW ruby does not get you much
https://www.oneworld.com/ffp/ruby-privileges

OW Sapphire is noticeably better
https://www.oneworld.com/ffp/sapphire-privileges

I'm flying J so i know it is not a big deal for me. Passengers flying Y, they can have free seat selection with OW Ruby.........

fishball Nov 20, 2018 7:58 am

OW ruby should be recognised - I bagged an exit row with AY ruby flying on Q fare

jm62 Nov 20, 2018 8:43 am

I was just thinking about this, I am OW emerald and I am only showing 2 bags allowed in MMB but the website says I should get three. Should I call them or is it an IT issue and will have no problems at the airport?

ernestnywang Nov 20, 2018 10:39 am

Ruby is tracked, and I can confirm that this has been the case for at least 10 years. In all AA PNRs, if the passenger has Ruby status, the first or second line of the PNR will say "* RUBY *" (likewise for SPHs and EMDs). For Amadeus carriers (all oneworld carriers except AA, LA and their affiliates, not sure about S7), the SSR (Special Service Request) line for frequent flyer membership will read something like, taking my own example, "*SSR FQTV BA HK/ CX1xxxxxxxxx RUBY/SL."

cxfan1960 Nov 20, 2018 12:44 pm


Originally Posted by skywardhunter (Post 30448087)

Originally Posted by sxc (Post 30448077)

Not BA...

I said non-LCC

sxc is correct. BA is non-LCC, but free checked bag is not a standard for their HBO fare.


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