Downgrade due to equipment swap on SFO-HKG tonight
Oct 28, 2017, 9:40 am
#1
Original Poster
Join Date: Mar 2012
Location: Boulder
Programs: AA Plat, CX Silver
Posts: 2,361
Downgrade due to equipment swap on SFO-HKG tonight
I have an AS award for sfo-hkg tonight in F. Looks like an equipment swap to a non-F config this morning, it still showed F yesterday. On hold with CX still.
What kind of downgrade comp should I ask for? There’s space on the LAX flights tonight, should I ask for that instead?
What kind of downgrade comp should I ask for? There’s space on the LAX flights tonight, should I ask for that instead?
Oct 28, 2017, 9:55 am
#2
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Join Date: Mar 2012
Location: Boulder
Programs: AA Plat, CX Silver
Posts: 2,361
Called CX who refused to offer downgrade compensation.
Oct 28, 2017, 10:21 am
#3
Join Date: Dec 2004
Location: Germany/UK/Australia
Programs: BA GGL
Posts: 178
Why shoukd CX offer compensation, you are on a ticket issued by AS - call them!
Oct 28, 2017, 10:27 am
#4
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Join Date: Mar 2012
Location: Boulder
Programs: AA Plat, CX Silver
Posts: 2,361
Oct 28, 2017, 10:47 am
#5
Join Date: Sep 2016
Location: MNL / SFO / NYC
Programs: IHG Spire | Marriott Plat | UA Plat | AA Plat Pro
Posts: 533
I would ask for the miles difference of F vs J from AS
Oct 28, 2017, 10:53 am
#6
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Join Date: Mar 2012
Location: Boulder
Programs: AA Plat, CX Silver
Posts: 2,361
Oct 28, 2017, 11:37 am
#7
Join Date: Apr 2012
Location: YVR, KUL
Programs: AC, MH, BA, AF-KL
Posts: 2,904
You might get more help if this thread is in the AS forum, since that's the airline you have to deal with
Oct 28, 2017, 11:40 am
#8
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Join Date: Mar 2012
Location: Boulder
Programs: AA Plat, CX Silver
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Oct 28, 2017, 12:29 pm
#9
Original Poster
Join Date: Mar 2012
Location: Boulder
Programs: AA Plat, CX Silver
Posts: 2,361
Got a voicemail from Cathay offering $390. I assume she meant USD.
Oct 28, 2017, 1:30 pm
#10
Join Date: Dec 2011
Location: SOF
Programs: A3 Gold, IHG Platinum, Marriott Silver
Posts: 849
On day of travel, CX should or definitely could take control of the ticket and reroute you through LAX, the issue will be the SFO-LAX segment. If CX is rerouting you, they'll probably be putting you on an AA flight. Alternatively, ask CX to release an award seat in F to AS for the LA flight and have AS modify your reservation. That is unless you are willing to accept the offer CX made.
Oct 28, 2017, 2:22 pm
#11
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,641
As departure is under 24 hours, the problem is no longer with AS unless you want to get miles back but even then, it would be handled after travel. This is CX's problem.
It's a bit late now but if it was earlier during the day, time permitting, I would have showed up at SFO for their 1330 departure not to get on that flight but talk to CX airport staff about reroute.
It's a bit late now but if it was earlier during the day, time permitting, I would have showed up at SFO for their 1330 departure not to get on that flight but talk to CX airport staff about reroute.
Last edited by seawolf; Oct 28, 2017 at 2:30 pm
Oct 28, 2017, 3:13 pm
#12
Original Poster
Join Date: Mar 2012
Location: Boulder
Programs: AA Plat, CX Silver
Posts: 2,361
As departure is under 24 hours, the problem is no longer with AS unless you want to get miles back but even then, it would be handled after travel. This is CX's problem.
It's a bit late now but if it was earlier during the day, time permitting, I would have showed up at SFO for their 1330 departure not to get on that flight but talk to CX airport staff about reroute.
It's a bit late now but if it was earlier during the day, time permitting, I would have showed up at SFO for their 1330 departure not to get on that flight but talk to CX airport staff about reroute.
Oct 28, 2017, 3:17 pm
#13
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,641
That’s pretty bad that CX wasn’t willing to do that. So the only option that gave you was the downgrade? I assume you escalated up to the station manager.
Oct 28, 2017, 3:42 pm
#14
Join Date: Jun 2010
Location: ROC/NYC/MSP/LAX/HKG/SIN
Posts: 3,215
OP, are you still AA PLT or CX Silver?
Oct 28, 2017, 4:01 pm
#15
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,641
It's much less expensive to offer compensation than routing him to AA and CX combo, which requires CX to reissue the ticket stock that involves paying AA same day flight down to HKG. The fact that it is a AS mileage ticket makes OP a very little to none leverage in terms of IRROPs or equipment change.
OP, are you still AA PLT or CX Silver?
OP, are you still AA PLT or CX Silver?
OP was willing to get himself to LAX and just needed CX to change CX SFO-HKG to CX LAX-HKG; wasn't going to cost CX anything. There are two LAX-HKG flights tonight and they are still selling F.