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Booked into wrong fare class due to CX website error

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Old Mar 2, 2017 | 2:18 am
  #1  
go_around
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Booked into wrong fare class due to CX website error
Just bought return tickets HKG-Japan on CX website. It said I was booking into fare class E (which is premium economy, earning higher Avios and TPs than economy), I have a screenshot of this. Then after completing payment it booked me into V on the outbound and N on the inbound. Tried calling customer service and can't get through the queue... what to do..?
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Old Mar 2, 2017 | 2:41 am
  #2  
G-CIVC
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Cancel and rebook?
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Old Mar 2, 2017 | 3:07 am
  #3  
Ausriver
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Call customer service and select "new booking", there is no queue there.
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