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-   -   Booked into wrong fare class due to CX website error (https://www.flyertalk.com/forum/cathay-pacific-cathay/1826647-booked-into-wrong-fare-class-due-cx-website-error.html)

go_around Mar 2, 2017 2:18 am
Booked into wrong fare class due to CX website error
 
Just bought return tickets HKG-Japan on CX website. It said I was booking into fare class E (which is premium economy, earning higher Avios and TPs than economy), I have a screenshot of this. Then after completing payment it booked me into V on the outbound and N on the inbound. Tried calling customer service and can't get through the queue... what to do..?

G-CIVC Mar 2, 2017 2:41 am
Cancel and rebook?

Ausriver Mar 2, 2017 3:07 am
Call customer service and select "new booking", there is no queue there.


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