Can't upgrade codeshares
Nov 30, 2016 | 4:48 am
#1
Original Poster
Join Date: Apr 2009
Location: Hong Kong
Programs: CX Diamond (OW Emerald), former SQ Krisflyer Gold
Posts: 2,611
Can't upgrade codeshares
Called into MPC to process an upgrade for CX5809. Two different agents told me that codeshares can't be upgraded and that I had to book under KA809 and then the upgrade would work. Is that correct advice and/or a new policy?
So I changed the flight from CX5809 to KA809 and had to pay some minor tax difference during reissue.
Then, I could process the upgrade.
Has anyone encountered this issue before?
So I changed the flight from CX5809 to KA809 and had to pay some minor tax difference during reissue.
Then, I could process the upgrade.
Has anyone encountered this issue before?
Nov 30, 2016 | 4:55 am
#2
Join Date: Nov 2007
Location: Hong Kong
Programs: CX, UA, Shangri-La, Hyatt, Starwood
Posts: 8,246
Yea, all the time. Has been going on as long as I can remember. I can't remember for what but there are other reasons too. Seems so dumb to me considering it's one freaking company! You generally gotta call a few folks and beg someone to reticket it under the correct #.
Nov 30, 2016 | 5:56 am
#3
Original Poster
Join Date: Apr 2009
Location: Hong Kong
Programs: CX Diamond (OW Emerald), former SQ Krisflyer Gold
Posts: 2,611
I called CX in HK at 27473333 (it was a ticket I bought online) and they were able to reissue with the correct flight number without any hassle, except I had to pay the difference in taxes, which was the price of a cup of coffee.
But yeah, it's utterly baffling that they have this restriction in the first place.
I wonder if this also affects other things like op-up chances for codeshare pax.
But yeah, it's utterly baffling that they have this restriction in the first place.
I wonder if this also affects other things like op-up chances for codeshare pax.
Nov 30, 2016 | 11:19 am
#5
A FlyerTalk Posting Legend
Join Date: Dec 2000
Location: Shanghai
Posts: 46,421
Nov 30, 2016 | 6:21 pm
#6
Original Poster
Join Date: Apr 2009
Location: Hong Kong
Programs: CX Diamond (OW Emerald), former SQ Krisflyer Gold
Posts: 2,611
LOL!