Increased luggage allowance with max no. of pieces..Starting from Sep 15
Jan 1, 2017, 5:23 am
#76
Join Date: Mar 2013
Programs: QF plat, CX gold, SQ pps, Ethihad gold, Klm gold, HH gold, spy gold
Posts: 77
another dm downgrade
Was checking in fromtaipri Portland was shocked to be informed that I can only carry a max of 3 boxes from now onwards. I really think cx is downgrading a lot of diamond benefits. I used to be able to carry any number of lugguahes and any weight without a blink of The Eye and today the agent attempted to charge me for excess baggage. Of course it was eventually waived on a courtesy basis. First , they deny all excess into the lounge and now they tried to limit the pieces and weight. I'm seeing more lower tier enhancement and higher tier trimming of benefits, I wondered if cx still wants people to fly with them. 
ex tpe
Is this really going to be an "enhancement" for DM's or are they actually going to get stricter on us and more lenient with the lower tier members...?
Until now, ex-NA it has been very easy for me to take 4 pieces or sometime even 5 without paying (when travelling in J). Been taking a minimum of 4 pieces 8 times a year for the past 5 years... many times even 5 pieces and never paid a cent in excess.
We shall see next month I suppose!
Until now, ex-NA it has been very easy for me to take 4 pieces or sometime even 5 without paying (when travelling in J). Been taking a minimum of 4 pieces 8 times a year for the past 5 years... many times even 5 pieces and never paid a cent in excess.
We shall see next month I suppose!
Jan 14, 2017, 1:51 pm
#77
Join Date: Jul 2015
Location: SYD | HGH
Programs: CX DM, Hyatt Globalist, Hilton DM, Marriott Plat
Posts: 2,121
CX at SYD very strict
Just checked for CX110 I think I've just met one of the rude checkin agent.
Luggage was 3kg over, didn't say anything, but printed an invoice of almost AU$200. I was like: are you sure? Normally they would at least check with the manager and then if manager said no, ask if we'd like to take things out or pay for luggage. And manager never would said no since I was GO for things like 3kg over.
Didn't argue about anything, as there were still some space left in my carry on. Not very good Cathay.
Luggage was 3kg over, didn't say anything, but printed an invoice of almost AU$200. I was like: are you sure? Normally they would at least check with the manager and then if manager said no, ask if we'd like to take things out or pay for luggage. And manager never would said no since I was GO for things like 3kg over.
Didn't argue about anything, as there were still some space left in my carry on. Not very good Cathay.
Jan 16, 2017, 12:05 am
#79
Join Date: Jul 2015
Location: SYD | HGH
Programs: CX DM, Hyatt Globalist, Hilton DM, Marriott Plat
Posts: 2,121
Jan 20, 2017, 2:38 am
#81
Join Date: Jul 2015
Location: SYD | HGH
Programs: CX DM, Hyatt Globalist, Hilton DM, Marriott Plat
Posts: 2,121
Yes, not one single word, but an printed invoice on a boarding pass type paper in front of me and no other options were given.
I had to ask "can I take something out?" like the way it could be refused.
Jan 21, 2017, 9:23 am
#82
Join Date: Jun 2016
Programs: Marriott Titanium, Hilton Diamond, Hyatt Explorist, Marco Polo Gold
Posts: 1,084
Currently in NYC with my family celebrating Chinese New Year. Was part of the entourage that sent off a couple of elderly in my family JFK-HKG. Their luggage are all 24-25kg, and both of their carry-on are 13 kg. The check-in lady said she can let go of their luggage but carry-on has to be reduce to 7 kg. They are arguing and finally I just said I'll pay for the $150 USD, get a Cathay box, and dump the excess in there.
Just FYI if you are flying Y out of JFK. From what I am observing, they are literally weighting everything. My wife wanted me to use my status and pull a DYKWIA, to which I replied it's easier for me to pull my wallet.
Just FYI if you are flying Y out of JFK. From what I am observing, they are literally weighting everything. My wife wanted me to use my status and pull a DYKWIA, to which I replied it's easier for me to pull my wallet.
Jan 25, 2017, 2:03 am
#83
Join Date: Dec 2004
Posts: 181
Traveling soon HKG - TPE on a ticket issued pre-Sep 15. Is the allowance per passenger? How flexible are they with combining it amongst the family? I.e. Family of 3 X 20kg = 60kg total
Reason I am asking is because we flew here from the States and have 3 bags total. Two are well under the limit but one bag is exactly 50lb. If they're going by per passenger limit then id rather repack it before getting to the airport
Reason I am asking is because we flew here from the States and have 3 bags total. Two are well under the limit but one bag is exactly 50lb. If they're going by per passenger limit then id rather repack it before getting to the airport
Jan 25, 2017, 2:22 am
#84
Join Date: Jun 2016
Location: Hong Kong
Programs: Lowly CX & IHG
Posts: 382
Traveling soon HKG - TPE on a ticket issued pre-Sep 15. Is the allowance per passenger? How flexible are they with combining it amongst the family? I.e. Family of 3 X 20kg = 60kg total
Reason I am asking is because we flew here from the States and have 3 bags total. Two are well under the limit but one bag is exactly 50lb. If they're going by per passenger limit then id rather repack it before getting to the airport
Reason I am asking is because we flew here from the States and have 3 bags total. Two are well under the limit but one bag is exactly 50lb. If they're going by per passenger limit then id rather repack it before getting to the airport
Jan 25, 2017, 7:47 pm
#86
Join Date: Jun 2006
Location: NYC/SIN
Programs: CX DM, SQ KF
Posts: 2,171
Always ask at check-in 'We're within out allowance, but would like to check-in the rollaboard(s) if that would be possible - just to make the flights/transit easier'. Never been an issue at SFO, LAX or ORD. Not so at JFK, where the agent replied (politely) 'You've used up your allowance - so unless you want to pay excess fees...' Didn't push it.
Jan 30, 2017, 10:38 pm
#87
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,803
So is HKG and BKK
Normally my wife and I struggle to exceed 40kg.
Even for a 12 day vacation to Canada incl Northwest Territories we only had 13 each.
We come back from Japan with sparkling sake and even washing liquid and only got high 30s.
I don't realise I am heaviest when I'm with mother, who insists on golfing with her own set of clubs and also I do too.
So I was a bit shocked last Friday when the check in agent at HK Station said "mr smith you're 28kg. Will it be miles or cash?"
(This ticket was a T-360 redemption ticket my allowance was still 20kg)
I asked to unpack instead and took out a laptop charger and powerboard. Another agent reweighed me
"Mr smith, you're 25 but I will let you go on basis of Green"
Mother and maid checked in separately and also reported having to unpack to meet 40kg allowance. In her instance she hand carried shoes and balls.
---
Similar in BKK. We checked in together hoping my Green can count for plus 5 per passenger.
No such love. Told to unpack at 72kg
We unpacked til 62kg and were let through.
Even for a 12 day vacation to Canada incl Northwest Territories we only had 13 each.
We come back from Japan with sparkling sake and even washing liquid and only got high 30s.
I don't realise I am heaviest when I'm with mother, who insists on golfing with her own set of clubs and also I do too.
So I was a bit shocked last Friday when the check in agent at HK Station said "mr smith you're 28kg. Will it be miles or cash?"
(This ticket was a T-360 redemption ticket my allowance was still 20kg)
I asked to unpack instead and took out a laptop charger and powerboard. Another agent reweighed me
"Mr smith, you're 25 but I will let you go on basis of Green"
Mother and maid checked in separately and also reported having to unpack to meet 40kg allowance. In her instance she hand carried shoes and balls.
---
Similar in BKK. We checked in together hoping my Green can count for plus 5 per passenger.
No such love. Told to unpack at 72kg
We unpacked til 62kg and were let through.
Jul 21, 2017, 5:11 am
#88
Join Date: Oct 2008
Location: Singapore
Programs: BAEC Gold, Hh Gold, NH*G, SPGP, SQ-CC
Posts: 1,381
About to check in massive amounts for BKK-SIN.
Does my friend who is under the same PNR as me get the same allowance as me or the standard 2 pieces/30kg?
How strict are they now with over kg?
Jul 21, 2017, 6:12 am
#90
Join Date: Oct 2008
Location: Singapore
Programs: BAEC Gold, Hh Gold, NH*G, SPGP, SQ-CC
Posts: 1,381
I wasn't under same PNR as mum/maid. But otherwise my case in post #87 is pretty similar to yours. For clarity, neither mum nor maid has status.
From what I see, the loads on my flight (CX713) are low.