Online redemption - not working?

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May 30, 2016 | 2:13 pm

andy1022

Original Poster

Join Date: Jul 2008

Programs: OW Sapp, SPG Plat, Hyatt Plat, Hilton Gold

Posts: 292

Online redemption - not working?

It keeps showing "Due to internal system error, you are unable to proceed further with this booking. Please close all open browser windows and try again.".

Anyone has the same problem? I tried Safari, Firefox and Chrome. All failed.

May 30, 2016 | 5:01 pm

Franckygoestobollywood

Join Date: May 2016

Programs: CX, BA, SQ, AF

Posts: 6

Same here, and it's been a couple of days. The 'experts' at CX have upgraded the website again?

May 30, 2016 | 7:51 pm

sxc

FlyerTalk Evangelist

Join Date: Dec 2004

Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob

Posts: 10,797

SOmeone elsewhere posted that one way redemptions are throwing this error. Is that the case here? You'll have to call up.

May 30, 2016 | 10:34 pm

andy1022

Original Poster

Join Date: Jul 2008

Programs: OW Sapp, SPG Plat, Hyatt Plat, Hilton Gold

Posts: 292

Quote:

Originally Posted by sxc

SOmeone elsewhere posted that one way redemptions are throwing this error. Is that the case here? You'll have to call up.

I have that issue with both OW and RT tix. Ya, need to call up to make the resv.

How come their system can be f*up all the time?

Thanks.

May 31, 2016 | 3:12 am

percysmith

Ambassador, Hong Kong and Macau

Join Date: May 2009

Location: HKG

Programs: Non-top tier Asia Miles member

Posts: 22,142

Quote:

Originally Posted by sxc

SOmeone elsewhere posted that one way redemptions are throwing this error. Is that the case here? You'll have to call up.

Quote:

Originally Posted by dgittings

Was it a one way booking? I've been getting that error message for several days whenever I try to check availability for a one way booking? But it always disappears when I add a dummy return leg and check availability for a return booking instead. Since I'm only checking availability that isn't a problem. But if you're actually trying to book a one way redemption it would be a real headache.

Have also been unable to search by destination in Chrome for several weeks. Works fine in Firefox, IE. But Chrome only allows me to search by miles.

Even returns are not guaranteed to work today...some do, some don't...

OK I figured it out - ex-HKG still works, ex-non HKG doesnt. Go figure...

Last edited by percysmith; May 31, 2016 at 3:30 am