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-   -   Online redemption - not working? (https://www.flyertalk.com/forum/cathay-pacific-cathay/1769130-online-redemption-not-working.html)

andy1022 May 30, 2016 2:13 pm
Online redemption - not working?
 
It keeps showing "Due to internal system error, you are unable to proceed further with this booking. Please close all open browser windows and try again.".

Anyone has the same problem? I tried Safari, Firefox and Chrome. All failed.

Franckygoestobollywood May 30, 2016 5:01 pm
Same here, and it's been a couple of days. The 'experts' at CX have upgraded the website again? :D

sxc May 30, 2016 7:51 pm
SOmeone elsewhere posted that one way redemptions are throwing this error. Is that the case here? You'll have to call up.

andy1022 May 30, 2016 10:34 pm
Originally Posted by sxc (Post 26703525)
SOmeone elsewhere posted that one way redemptions are throwing this error. Is that the case here? You'll have to call up.
I have that issue with both OW and RT tix. Ya, need to call up to make the resv.

How come their system can be f*up all the time?

Thanks.

percysmith May 31, 2016 3:12 am
Originally Posted by sxc (Post 26703525)
SOmeone elsewhere posted that one way redemptions are throwing this error. Is that the case here? You'll have to call up.
Originally Posted by dgittings (Post 26699575)
Was it a one way booking? I've been getting that error message for several days whenever I try to check availability for a one way booking? But it always disappears when I add a dummy return leg and check availability for a return booking instead. Since I'm only checking availability that isn't a problem. But if you're actually trying to book a one way redemption it would be a real headache.

Have also been unable to search by destination in Chrome for several weeks. Works fine in Firefox, IE. But Chrome only allows me to search by miles.
Even returns are not guaranteed to work today...some do, some don't...

OK I figured it out - ex-HKG still works, ex-non HKG doesnt. Go figure...

canesfan May 31, 2016 9:20 am
Yeah looking into YVR - JFK with same problem. It was working couple weeks ago.

canesfan Jun 1, 2016 8:43 am
Yes! Online award booking working again! Booked YVR - JFK in First in 2 weeks!

percysmith Jun 1, 2016 8:24 pm
Originally Posted by canesfan (Post 26711402)
Yes! Online award booking working again! Booked YVR - JFK in First in 2 weeks!
Yes, problem fixed. One way and ex-non HKG OK now.


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