Community
Wiki Posts
Search

Is the site down for anybody else?

Thread Tools
 
Search this Thread
 
Old Feb 20, 2016 | 7:30 pm
  #1  
Original Poster
 
Join Date: Aug 2015
Posts: 24
Is the site down for anybody else?

I've been trying to access my account all day and I've been getting this error message everytime. Is this happening for anybody else? I just transferred 240k miles from Citi TYP yesterday and I'm wondering if this had any affect if its just my account experiencing this. Any help is appreciated.

http://imgur.com/Hi6Xw5s
Charbito is offline  
Old Feb 20, 2016 | 7:34 pm
  #2  
sxc
FlyerTalk Evangelist
10 Countries Visited
All eyes on you!
20 Years on Site
 
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,797
Also not working for me.
sxc is offline  
Old Feb 20, 2016 | 7:56 pm
  #3  
Moderator, Emirates
1M
50 Countries Visited
All eyes on you!
10 Years on Site
 
Join Date: Oct 2012
Location: Where My Heart Is
Programs: BAEC Silver, FB Platinum, KQ Asante Gold, Shebamiles Blue, Emirates Blue
Posts: 3,429
There was an alert I saw yesterday on the website saying that they were doing maintenance today that would mean being unable to access MPC accounts or something along those lines.

Here's the link:

http://www.cathaypacific.com/cx/en_G...-services.html

Safe & Happy Travels

S
Saltire74 is offline  
Old Feb 20, 2016 | 8:13 pm
  #4  
Original Poster
 
Join Date: Aug 2015
Posts: 24
Thanks!
Charbito is offline  
Old Feb 20, 2016 | 9:59 pm
  #5  
All eyes on you!
15 Years on Site
 
Join Date: Apr 2009
Location: Hong Kong
Programs: CX Diamond (OW Emerald), former SQ Krisflyer Gold
Posts: 2,610
Lately have been getting this message a lot even outside of announced service windows. Hope this maintenance window puts an end to that and they fix it once and for all.
midlevels is online now  
Old Feb 21, 2016 | 1:10 am
  #6  
Ambassador, Hong Kong and Macau
Community Builder
Community Influencer
All eyes on you!
15 Years on Site
 
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 22,131
Well there was a silver lining.

When I read the site was down I decided to see whether BAEC could still see CX flights.

Not only it can, but I spied U and T availability on a QF127 flight my brother may be marginally interested in to come back on for next Chinese New Year.

After a three way conversation with my sister in law in Sydney and my brother now in New York, I managed convince my brother to take one of the U seats.

Then since BAEC said there were 2U redemptions, I asked them if my niece can travel with my brother. There was a bit of trans-Pacific hand wringing cos it'll be "another" day off school, but I suggested is my niece's school objects I can reissue the ticket as a one way and they can buy one more. So the second QF127 U seat was taken.

P.S. Manage My Booking still works.

Last edited by percysmith; Feb 21, 2016 at 5:31 am
percysmith is online now  
Old Feb 21, 2016 | 1:18 am
  #7  
Ambassador, Hong Kong and Macau
Community Builder
Community Influencer
All eyes on you!
15 Years on Site
 
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 22,131
Originally Posted by Charbito
I just transferred 240k miles from Citi TYP yesterday and I'm wondering if this had any affect if its just my account experiencing this.
You can still check your balance using CX app. It's still kept up to date.
percysmith is online now  
Old Feb 21, 2016 | 5:16 am
  #8  
All eyes on you!
10 Years on Site
 
Join Date: Sep 2013
Location: Beijing, Paris, Edinburgh
Programs: Marco Polo Diamond, Flying Blue Platinum for Life, GHA Black, IHG Platinum
Posts: 451
Site maintenance....fair enough, but I seem to remember that they used to give you an advance warning by E mail. The app crashed when I tried it, but no surprises there. Pathetic.
DernierVirage is offline  
Old Feb 22, 2016 | 10:09 pm
  #9  
10 Countries Visited
20 Countries Visited
30 Countries Visited
10 Years on Site
 
Join Date: Oct 2012
Programs: CX - DM; Hilton - Diamond, Marriott - Titanium
Posts: 605
Originally Posted by DernierVirage
Site maintenance....fair enough, but I seem to remember that they used to give you an advance warning by E mail. The app crashed when I tried it, but no surprises there. Pathetic.
I had problems logging in to my MMB page all morning today. Since my laptop would remember my password, I usually just need to click Sign in and it'll be logged in. This morning after I clicked that the site would just return to the main landing page as if I haven't signed it. Not to mention countless problems with login and booking flights on a regular basis....

WHEN WILL CX MANAGEMENT realise how crappy their IT is?! And their updated app on iPhone...it took me more than 1 min to just load up that main menu page! So pathetic I ran out of words to use!
HKGglobaltrotter is online now  
Old Feb 22, 2016 | 11:27 pm
  #10  
10 Countries Visited20 Countries Visited30 Countries Visited10 Years on Site
 
Join Date: Aug 2013
Programs: CX DM, A3 Gold
Posts: 96
Originally Posted by HKGglobaltrotter
I had problems logging in to my MMB page all morning today. Since my laptop would remember my password, I usually just need to click Sign in and it'll be logged in. This morning after I clicked that the site would just return to the main landing page as if I haven't signed it. Not to mention countless problems with login and booking flights on a regular basis...
I experience the same thing for the past couple of days too... MMB doesn't work, redeem flight doesn't work... and yes, today cannot sign in...
BUT777 is offline  
Old Feb 22, 2016 | 11:38 pm
  #11  
Ambassador, Hong Kong and Macau
Community Builder
Community Influencer
All eyes on you!
15 Years on Site
 
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 22,131
I have long learnt not to put my eggs in Grace's basket. Check out www.checkmytrip.com and www.myflightsapp.com
percysmith is online now  
Old Feb 23, 2016 | 5:43 am
  #12  
All eyes on you!
15 Years on Site
 
Join Date: Feb 2010
Location: KMQ, HND, SIN
Programs: Fmr JMB Diamond, fmr NH Diamond, Fmr Cx Diamond,Marriott Lifetime Plat Elite, IHG Ambassador plat
Posts: 367
Its truly pathetic in this day and age that now I haven't been able to check in online for any of my last three trips this week . Cathay still has some great staff in terms of cabin crew and ground crew particularly in lounges but those in management positions are idiots if they can't organise an online check in function. I've seen this before that management protect certain areas where maybe an individual known to them is exposed. Surely time to stop this nonsense Ivan?

Ps Please note Cathay Management the *alliance gold soon to be updated to PPS and ANA Diamond!

Last edited by jackrussellterrier; Feb 23, 2016 at 5:48 am Reason: added
jackrussellterrier is offline  
Old Feb 23, 2016 | 1:07 pm
  #13  
 
Join Date: Oct 2007
Location: Left
Programs: FT
Posts: 7,281
Originally Posted by percysmith
I have long learnt not to put my eggs in Grace's basket. Check out www.checkmytrip.com and www.myflightsapp.com
after a mix up on a Avios flight on CX that was not booked properly, i always make sure i have CX ticket numbers.
mkjr is offline  
Old Feb 23, 2016 | 1:47 pm
  #14  
 
Join Date: Nov 2006
Programs: MPC,CA,MU,AF
Posts: 8,171
Originally Posted by mkjr
after a mix up on a Avios flight on CX that was not booked properly, i always make sure i have CX ticket numbers.
Can you have CX ticket numbers on Avios bookings? Is CX locators good enough?
cxfan1960 is offline  
Old Feb 23, 2016 | 7:08 pm
  #15  
All eyes on you!
15 Years on Site
 
Join Date: Apr 2009
Location: Hong Kong
Programs: CX Diamond (OW Emerald), former SQ Krisflyer Gold
Posts: 2,610
Error on login:

Error 500: org.terracotta.session.SessionException: org.terracotta.toolkit.rejoin.RejoinException: Lock is not valid after rejoin

This is getting old now, CX has probably the least reliable website out of any airline I use.
midlevels is online now  


Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.