Linda Sim has left the building
Jun 18, 2015, 6:39 am
#2
Join Date: Jul 2011
Programs: OneWorld Emerald (BA GGL), *A Silver (Miles & Less), Skyteam Pleb (KLM FlyingBlue), Mucci Platinum
Posts: 921
Why has she moved on? And who is her replacement?
I trust it is someone as responsive as her. I was impressed with the speed at which she changed SOPs after my complaint at a Diamond lunch where I commented that having cabin crew come round with a handwritten "15% off duty free" sign on the back of a piece of cardboard really cheapens the CX brand. She said "That's a very good point" and swiftly jotted down a note. By the following week, cabin crew were handing out those little flyers instead of using those pathetic handwritten signs.
I trust it is someone as responsive as her. I was impressed with the speed at which she changed SOPs after my complaint at a Diamond lunch where I commented that having cabin crew come round with a handwritten "15% off duty free" sign on the back of a piece of cardboard really cheapens the CX brand. She said "That's a very good point" and swiftly jotted down a note. By the following week, cabin crew were handing out those little flyers instead of using those pathetic handwritten signs.
Last edited by Too much travel; Jun 18, 2015 at 9:03 am
Jun 18, 2015, 7:42 am
#3
Join Date: Feb 2011
Posts: 5,797
Why has she moved on? And who is her replacement?
I trust it is someone as responsive as her. I was impressed with the speed at which she changed SOPs after my complaint at a Diamond lunch where I commented that having cabin crew come round with a handwritten "15% of duty free" sign on the back of a piece of cardboard really cheapens the CX brand. She said "That's a very good point" and swiftly jotted down a note. By the following week, cabin crew were handing out those little flyers instead of using those pathetic handwritten signs.
I trust it is someone as responsive as her. I was impressed with the speed at which she changed SOPs after my complaint at a Diamond lunch where I commented that having cabin crew come round with a handwritten "15% of duty free" sign on the back of a piece of cardboard really cheapens the CX brand. She said "That's a very good point" and swiftly jotted down a note. By the following week, cabin crew were handing out those little flyers instead of using those pathetic handwritten signs.
Next time bring up the million different announcements the crew make about the 15% off duty free
Jun 18, 2015, 8:42 am
#5
Join Date: Feb 2012
Location: HKG
Programs: CX DM, SPG Pt, Le Club Accor GO, Shangri-La GC Jade
Posts: 1,327
Jun 18, 2015, 8:58 am
#6
Join Date: Jul 2014
Location: Malaysia & Taiwan
Programs: CX GO
Posts: 37
Why has she moved on? And who is her replacement?
I trust it is someone as responsive as her. I was impressed with the speed at which she changed SOPs after my complaint at a Diamond lunch where I commented that having cabin crew come round with a handwritten "15% of duty free" sign on the back of a piece of cardboard really cheapens the CX brand. She said "That's a very good point" and swiftly jotted down a note. By the following week, cabin crew were handing out those little flyers instead of using those pathetic handwritten signs.
I trust it is someone as responsive as her. I was impressed with the speed at which she changed SOPs after my complaint at a Diamond lunch where I commented that having cabin crew come round with a handwritten "15% of duty free" sign on the back of a piece of cardboard really cheapens the CX brand. She said "That's a very good point" and swiftly jotted down a note. By the following week, cabin crew were handing out those little flyers instead of using those pathetic handwritten signs.
Jun 18, 2015, 9:07 am
#7
Join Date: Jul 2011
Programs: OneWorld Emerald (BA GGL), *A Silver (Miles & Less), Skyteam Pleb (KLM FlyingBlue), Mucci Platinum
Posts: 921
Jun 19, 2015, 12:12 am
#8
Join Date: Jun 2005
Location: Hong Kong
Programs: CX Diamond, BA Gold, *A Silver, Accor Diamond
Posts: 351
Yes, sadly Linda left last week. Off to do new things.
I haven't seen any announcement from Cathay about who her replacement is going to be, so I'm not sure if it means that it was a surprise to everyone or that they won't be replacing Linda. I imagine they will want to find a replacement though.
I haven't seen any announcement from Cathay about who her replacement is going to be, so I'm not sure if it means that it was a surprise to everyone or that they won't be replacing Linda. I imagine they will want to find a replacement though.
Dec 22, 2015, 7:13 am
#14
Join Date: Feb 2012
Location: HKG
Programs: CX DM, SPG Pt, Le Club Accor GO, Shangri-La GC Jade
Posts: 1,327