Launch of alphanumeric passwords for greater security
Jul 3, 2015 | 5:30 pm
#31
Join Date: Aug 2013
Location: HKG
Programs: CX DM, Watsons Wine Burgundy
Posts: 415
I've changed mine and now my whole family's without an issue. Cathay is limiting the number of valid special characters in an attempt to prevent people reusing identical passwords used with other web services. A password manager is a must nowadays.
Jul 5, 2015 | 6:57 pm
#32
Join Date: Sep 2011
Location: MNL
Programs: CX MPO DM, Le Club Accor Platinum, World of Hyatt Explorist
Posts: 2,287
Mine has stopped working again...I don't really know what's wrong.
**update**
Placed a call to the MPC hotline, the reason it was blocked was because someone was trying to access my MPC account online. That's a little bit worrisome...The person tried 3 times and because it failed 3 times the system locks the account and you have to call in. The agent said that the 3 attempts were last night at 20:01; 20:03 and 20:05.
**update**
Placed a call to the MPC hotline, the reason it was blocked was because someone was trying to access my MPC account online. That's a little bit worrisome...The person tried 3 times and because it failed 3 times the system locks the account and you have to call in. The agent said that the 3 attempts were last night at 20:01; 20:03 and 20:05.
I was able to change my password yesterday morning but when I tried logging in after lunch, I got an Invalid Password error, after several attempts I gave up and requested for a password reset...when I got to the page I tried using the new password I created this morning but got a message saying, the password I am nominating is identical to my current password. As to why I couldn't log in...no one knows...so I used a new password instead.
Everything was fine until today after lunch (again) when Im supposed to do OLCI on a flight for Saturday...I couldn't log in again and the system said invalid password...I tried to reset after many failed attempts and still got the same message about my new nominated password is identical to my current password...which is weird because if the system recognizes it...how is it that Im not able to log in?
Everything was fine until today after lunch (again) when Im supposed to do OLCI on a flight for Saturday...I couldn't log in again and the system said invalid password...I tried to reset after many failed attempts and still got the same message about my new nominated password is identical to my current password...which is weird because if the system recognizes it...how is it that Im not able to log in?
Last edited by FlyPointyEnd; Jul 5, 2015 at 7:22 pm
Jul 13, 2015 | 7:19 pm
#33
Join Date: Sep 2011
Location: MNL
Programs: CX MPO DM, Le Club Accor Platinum, World of Hyatt Explorist
Posts: 2,287
MPC and AM now has OTPs for changes in your Redemption Group or Profile update...I guess they are really stepping up online security. Which is good considering what happened to my account last week.
Nov 17, 2015 | 9:34 pm
#35
Join Date: Nov 2009
Location: Australia
Programs: SPG Gold, CX MPC Gold, Hilton Hhonors Gold
Posts: 234
I had the same issue a few weeks ago, had to reset password to access account. It would be nice if they can ask us to reset rather than getting to reset after failing to login.
Nov 18, 2015 | 1:07 am
#36
Join Date: Mar 2010
Location: HKG
Programs: BA Gold OWE, SQ PPS
Posts: 219
I had the same issue on multiple occasions already. I don't understand if this is a temporarily glitch or if, like you say, they are making you reset passwords every few months. Either way, CX's IT system (or IT policy) is a joke.
Nov 18, 2015 | 1:13 am
#37
Original Poster
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 22,131
Think it's a glitch...no problems here (but I was an early resetter?)
)
Nov 19, 2015 | 1:32 am
#39
Join Date: Mar 2010
Location: HKG
Programs: BA Gold OWE, SQ PPS
Posts: 219
Yesterday my password did not work. I did not bother with the reset. Today the same password works. And no I didn't enter it wrong, both times it was the same one that Chrome remembered. This is a CX IT issue.