MPC email response time?
Apr 9, 2015 | 3:07 am
#3
Join Date: Mar 2012
Location: HKG
Programs: CX SL
Posts: 57
I found back two emails originally sent from the website after logging in my account.
Sent 15 Nov (link my parents and I booking)
Received reply on 17 Nov
Sent 3 Feb (JL seat assignment on AM award)
Received reply on 6 Feb
Found it adequately fast just as a lowly Silver. My requests were pretty straight forward so I guess they could do at once. Missing miles may take longer to retrieve info from AA. Hope you have kept the boarding passes.
Last time for missing miles on AA, I just followed the instructions on AM website:
Did you provide this to them? If so, they might be processing already and just have to be patient. I don't remember exactly but it has taken me few weeks for those missing AA flight miles.
Sent 15 Nov (link my parents and I booking)
Received reply on 17 Nov
Sent 3 Feb (JL seat assignment on AM award)
Received reply on 6 Feb
Found it adequately fast just as a lowly Silver. My requests were pretty straight forward so I guess they could do at once. Missing miles may take longer to retrieve info from AA. Hope you have kept the boarding passes.
Last time for missing miles on AA, I just followed the instructions on AM website:
Please send (1) a completed missing mileage request form, (2) e-ticket itinerary receipts and (3) boarding passes (scanned pdf, or copies) via:
Email: [email protected]; OR
Fax: (+852) 2312 0883; OR
Mail: Asia Miles, PO Box 1024, Tsuen Wan Post Office, Hong Kong
Email: [email protected]; OR
Fax: (+852) 2312 0883; OR
Mail: Asia Miles, PO Box 1024, Tsuen Wan Post Office, Hong Kong
Apr 9, 2015 | 11:14 am
#4
Original Poster
Join Date: May 2014
Programs: CX
Posts: 57
I found back two emails originally sent from the website after logging in my account.
Sent 15 Nov (link my parents and I booking)
Received reply on 17 Nov
Sent 3 Feb (JL seat assignment on AM award)
Received reply on 6 Feb
Found it adequately fast just as a lowly Silver. My requests were pretty straight forward so I guess they could do at once. Missing miles may take longer to retrieve info from AA. Hope you have kept the boarding passes.
Last time for missing miles on AA, I just followed the instructions on AM website:
Did you provide this to them? If so, they might be processing already and just have to be patient. I don't remember exactly but it has taken me few weeks for those missing AA flight miles.
Sent 15 Nov (link my parents and I booking)
Received reply on 17 Nov
Sent 3 Feb (JL seat assignment on AM award)
Received reply on 6 Feb
Found it adequately fast just as a lowly Silver. My requests were pretty straight forward so I guess they could do at once. Missing miles may take longer to retrieve info from AA. Hope you have kept the boarding passes.
Last time for missing miles on AA, I just followed the instructions on AM website:
Did you provide this to them? If so, they might be processing already and just have to be patient. I don't remember exactly but it has taken me few weeks for those missing AA flight miles.
Yes. Provided them the above information. I know getting the miles credited might take a while but I was expecting some sort of response saying a staff has looked at the email and they will look into it.